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About the Role

As the face of Tesco on the road, you will deliver groceries to customers' homes, providing excellent service with a smile. This role is hands-on, physical, and varied, offering the flexibility to suit your lifestyle while ensuring job stability. You will be your own boss for most of the day, with support from a team of managers and colleagues.

Responsibilities

Ensuring the van and trays are clean, tidy, and organized.
Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter.
Washing trays as part of the tray wash process.
Loading the van and checking it for roadworthiness.
Communicating with customers about order changes, including short codes and substitutions, and offering refunds.
Taking care of products and deliveries as if they were your own.
Explaining to customers that they will not be charged extra for substitutions.
Delivering within the customer's specified time slot.
Calling the customer before arriving if early.
Calling the store/center if running 30 or more minutes late.

Requirements

Build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers.
Be warm and welcoming in interactions with customers and colleagues, understanding customer needs and expressing gratitude.
Act quickly to respond to changing customer needs and embrace change within the store.
Be energetic and driven to deliver beyond expectations, integrating home and work for a healthy balance.
Share ideas with management and colleagues for store improvements.
Hold a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Adhere to the GB Domestic Driving Rules.
Be over the school leaver's age.
Be over 18 years old if the role requires working before 6:15 am or after 9:45 pm, or involves working in specific areas like the warehouse, beers, wines & spirits, counters, bakery, or driving roles.

Skills

Driving
Customer Service
Communication
Problem-Solving
Teamwork
Adaptability

Location

New Malden, UK

Work Type

Permanent
Full-time

Experience Level

Minimum 12 months driving experience

Salary/Compensations

Starting from £14.18 per hour, increasing to £15.45 for stores inside the M25. Additional payments may apply.

Benefits

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
Flexible working requests from day one.
10% off and 15% off at pay day weekends.
Save up to £2,000 a year with Colleague Clubcard with an additional card for family.
Access to free wellbeing services.
Life cover of five times your pay.
Award-winning pension with matching contributions up to 7.5%.
Benefits to suit you, including discounts, shares, and cycle to work schemes.
Uniform provided.
Policies to support colleagues for all of life's moments.
Access to colleague networks.
Support for flexible working arrangements.

About the Company

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.
We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Equal Opportunity

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.