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About the Role
Vogue100 is seeking an ambitious, highly strategic, and commercially driven Senior Experience Manager to drive growth, portfolio strategy, and high-touch delivery of our global membership program. This role is critical to accelerating Vogue100’s revenue trajectory and market presence.
Responsibilities
- Lead outbound member recruitment initiatives targeting ultra-high-net-worth individuals, family offices, and luxury sector leaders.
- Build, manage, and systematically convert a high-yielding prospect pipeline.
- Leverage personal and industry network touchpoints to generate high-value member referrals.
- Manage the end-to-end sales lifecycle from initial engagement through contract execution and payment processing.
- Serve as the primary account owner and strategic relationship lead for the global Vogue100 member portfolio.
- Execute targeted retention frameworks to minimize churn and secure timely annual membership renewals.
- Identify and action revenue-generating opportunities, including tier upgrades and exclusive access additions.
- Act as the senior escalation point for member account inquiries.
- Accountable for meeting and exceeding defined quota targets across net new member acquisition, annual retention rate, and portfolio revenue growth.
- Partner with the Manager of Events & Marketing to communicate member preferences and secure attendance at experiences.
- Collaborate with Events & Marketing, commercial, and editorial to align commercial opportunities.
- Provide real-time commercial feedback from member sales interactions to refine membership pricing, benefits, and sales messaging.
Requirements
- 7+ years of experience in luxury/VIC client services, premium membership, high-touch sales environments.
- Proven track record of activating a robust network of industry partners and luxury stakeholders.
- Proven, quota-bearing experience with a strong track record of closing high-value sales, expanding pipelines, and achieving retention metrics.
- High proficiency in pipeline metrics, CRM tracking, conversion ratios, and net revenue performance.
- Proven ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills.
- Comfortable operating independently, with strong decision-making skills and the ability to manage priorities with minimal oversight.
- Excellent written and verbal communication skills, with a polished and professional presence suited to UHNW clients.
- Strong interpersonal skills with the ability to navigate high-pressure situations with discretion and composure.
- Demonstrated success in driving alignment across cross-functional departments.
- Knowledge of luxury consumers across key international markets.
- Experience working with international UHNW networks, managing high-performing client management teams, and willingness to travel globally are essential.
- A proactive, solutions-oriented mindset with the ability to pivot quickly in a fast-paced environment.
Skills
- Luxury/VIC client services
- Premium membership sales
- High-touch sales
- Network activation
- Sales lifecycle management
- Account ownership
- Relationship management
- Retention strategies
- Commercial upselling
- Escalation management
- Quota attainment
- Pipeline management
- CRM tracking
- Commercial acumen
- Operational excellence
- Autonomy
- Accountability
- Diplomatic communication
- Emotional intelligence
- Cross-functional collaboration
- Global perspective
- Adaptability
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 7+ years
Salary/Compensations
- $105,000 - $125,000
Benefits
- Generous employee benefits package
- Discretionary bonus compensation
About the Company
- The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.
Equal Opportunity
- Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.