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About the Role

The London office of Gibson Dunn is seeking a Reception Supervisor to lead the reception team, ensuring a professional, warm, and efficient welcome for all visitors. This role oversees main reception, visitor management, meeting room bookings, and associated hospitality, serving as the primary contact for reception-related matters for partners, staff, and clients. The position supports the London office across multiple sites and through an upcoming office relocation.

Responsibilities

Supervise the reception team day to day, ensuring appropriate cover.
Manage team performance, including appraisals, and support training and development.
Prepare rotas, approve holiday, record absence, and recruit and induct new receptionists.
Deliver a consistent, five-star service to every visitor, greeting regulars by name and noting preferences.
Cover the reception desk during breaks, absences, and peak periods.
Act with professionalism and discretion, respecting confidentiality.
Register all visitors and issue passes according to security and data protection requirements.
Liaise with building security and Facilities on access control, evacuations, incidents, and health and safety.
Manage meeting room bookings and set-up, accommodating complex requests and last-minute changes.
Prepare a weekly plan of conference room requirements, coordinating with catering, AV, secretaries, and practice/business services teams.
Prioritize competing requests effectively and communicate changes clearly.
Ensure reception, client areas, and meeting rooms are clean and tidy.
Collaborate with practice groups, Facilities, Secretarial, and other business services teams for seamless client meetings and events.
Review reception processes, propose improvements, and handle special projects.

Requirements

Previous experience in a senior front of house or reception role, ideally in a law firm, high-end hospitality, or corporate environment.
Experience supervising or leading a team.
Excellent communication and interpersonal skills with a polished and professional manner.
Strong organizational and problem-solving skills with the ability to prioritize a busy, changing workload.
Ability to work well under pressure and within a team environment.
Proficiency in Microsoft Office Suite.
Experience with room booking and visitor management systems.

Skills

Client service orientation
Stakeholder management
Proactive problem-solving
Team leadership
Communication
Interpersonal skills
Organization
Prioritization
Microsoft Office Suite
Room booking systems
Visitor management systems

Location

London

Work Type

Full-time

Experience Level

Senior
Supervisory

About the Company

Gibson Dunn is a leading global law firm advising clients on significant transactions and disputes.
Our exceptional teams craft and deploy creative legal strategies tailored to complex and high-stakes matters.
The firm’s work is distinguished by a unique combination of precision and vision.

Equal Opportunity

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
We strive to ensure an inclusive and accessible hiring experience.
The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.