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About the Role
Find an innovative, patient-focused culture dedicated to improving patient health and quality of life. This role is crucial in supporting the health of the community.
Responsibilities
- Supervise the day-to-day operations of the work unit under the direction of the BMG Manager.
- Organize, coordinate, and supervise daily support activities performed by staff.
- Ensure adequate levels of staff, supplies, and equipment for smooth clinic operations.
- Assist in developing systems to maximize patient service and provider support.
- Serve as a direct resource for providers, managers, and staff for scheduling and problem-solving.
- Collaborate with the management team and other departments for efficient and high-quality support.
- Demonstrate working knowledge of office operations.
- Perform office functions including registration, appointment scheduling, answering phones, cashiering, and medical records duties.
- Perform in one or more areas of operation at the highest level, such as Master Scheduler or Coder.
- Provide coverage for staff absences as needed.
- Coordinate day-to-day practice operations to ensure friendly, helpful, and efficient patient service.
- Implement and maintain procedures to optimize patient flow, customer service, and provider productivity.
- Act as a role model to staff and serve as a primary contact for patient concerns, questions, complaints, or compliments.
- Ensure all available appointment time is fully utilized.
- Provide staff with necessary information and direction for their daily work duties.
- Maintain necessary levels of supplies and initiate purchase requisitions or requests for maintenance/repair.
- Conserve funds and resources and make cost-saving suggestions.
- Exercise supervisory authority to ensure employees meet or exceed customer service standards.
- Participate in the selection of new employees.
- Prepare work schedules and ensure appropriate staffing during clinic hours.
- Assign staff to job functions and approve timecards.
- Coach, direct, and monitor staff to ensure they meet job standards and adhere to policies.
- Ensure clerical staff have the necessary information and resources.
- Coordinate overall orientation for new employees and perform site-specific orientation.
- Complete annual and mid-year performance appraisals for assigned staff.
- Ensure compliance with procedures, policies, and regulatory requirements.
- Assist with the development and implementation of divisional or clinic protocols and policies.
- Ensure compliance with all regulatory agency requirements.
- Ensure compliance with divisional, departmental, and institutional policies and protocols.
- Proactively identify and address safety-related issues to minimize risks.
- Report and act to correct compliance and risk-related issues.
- Develop policy or protocol within the division or clinic and assess effectiveness.
- Perform other duties as directed by the Manager.
- Assist the Manager with report preparation, data collection, planning, system design, and project completion.
- Attend meetings and serve on committees as needed.
- Stay informed about Bassett network services and share information with staff.
- Process career ladder promotions.
- Foster interdisciplinary and collegial relationships.
- Serve on network-wide committees and workgroups.
Requirements
- Minimum 3 years of healthcare responsibility with progressive levels of responsibility.
- Minimum 1 year experience in a leadership role.
Skills
- Communication
- Customer Service
- Manage People
- Office Administration
- Time Management
Location
- Bassett Healthcare Network
Work Type
- Full-time
Experience Level
- Leadership experience
- Progressive healthcare responsibility
Education Level
- High School or GED
- Business School graduate or Associate’s Degree in Business or Business Management (experience may be considered in lieu of)
- 4 Year/Bachelor's Degree in business or healthcare field (may be substituted for experience)
- Master's Degree in business or healthcare field (may be substituted for experience)
Salary/Compensations
- USD $24.74/Hr. - USD $37.10/Hr.
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
About the Company
- Bassett Healthcare Network is committed to improving the health of its patients and the communities it serves.
- The organization fosters an innovative, patient-focused culture dedicated to achieving optimum health and the best quality of life possible for the population it serves.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.