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About the Role

Serve as the first point of contact for patients, providing administrative and/or clinical support to ambulatory patient care teams. Focus on delivering excellent customer service, ensuring a high-quality patient experience, and facilitating clear communication between patients and healthcare providers.

Responsibilities

Greet patients courteously and provide a welcoming experience.
Answer phones promptly using a standardized greeting.
Take clear, complete, and accurate phone messages and follow up as needed.
Inform patients about MyBassett sign-up.
Proactively update patients on any schedule delays.
Ensure patient communication preferences are up-to-date for appointment reminders.
Complete the outpatient registration process, ensuring accurate demographic and insurance information.
Capture and enter data accurately for regulatory and compliance requirements.
Maintain proficiency in core front desk functions.
Support the collection of Advanced Beneficiary Notice signatures.
Make corrections to patient information within 24 hours of notification.
Answer patient questions about the organization and services, and provide directions.
Schedule outpatient appointments according to department guidelines, offering alternatives when appropriate.
Remind patients about co-pay collection at the time of visit.
Utilize scheduling functions to optimize appointments for business operations and patient satisfaction.
Perform edits of daily appointment schedules as directed.
Reschedule appointments and contact patients directly following policy.
Review electronic Confirm Lists to confirm appointments.
Process electronic or written requests for urgent and routine referrals.
Ensure complete and accurate referral information, obtaining prior authorizations when appropriate.
Work referral queues according to departmental standards.
Follow up with referred providers to ensure appointments were kept and results received.
Take ownership of the entire patient experience, including scheduling, registration, and lobby experience.
Review charts in preparation for provider clinics, ensuring necessary reports are available.
Assess language barriers and obtain necessary authorizations and equipment.
Call and track pertinent patient information not received in clinic.
Prepare medication refill messages per guidelines.
Distribute patient literature as necessary.
Perform point of care testing (glucometer, urinalysis, anticoagulation) as necessary.
Run controls on point of care testing equipment and update log books.
Perform EKGs per departmental protocol.
Room patients and escort them to exam rooms.
Identify patients using two identifiers.
Document patient work-up information accurately, including vital signs and intake questions.
Utilize the EMR clinical documentation system for patient care duties.
Communicate patient issues/concerns to providers.
Clean and stock exam rooms daily.
Check medications and supplies for out-dates.
Monitor supply levels for inventory control.
Enter charges for supplies and clinical testing.
Convey payment due to patients and process payments.
Maintain and balance cash drawer daily.
Date stamp and deliver incoming patient-related information.
Complete basic patient demographic information on forms.
Mail outgoing patient information.
Assist with routing forms to appropriate departments.
Prepare correspondence to patients and/or other entities.
Prepare outside patient health information for scanning.
Complete indexing and scanning of hard-copy patient health information.
Send requests for medical record releases to the appropriate HIM location.
Maintain appropriate inventory of office supplies and forms.
Establish and maintain departmental record keeping and filing systems.
Open and/or close clinic per divisional guidelines.
Follow proper procedures for accessing secure areas.
Cover at other locations or departments as requested.
Adapt to various work-flows, processes, and policies.
Maintain sufficient clinic supplies and required forms.
Attend required in-services.
Identify need for and attend computer training.
Maintain job-specific knowledge and proficiency.
Maintain knowledge of insurance and local carrier's medical coverage policies.
Maintain knowledge of Bassett policies and procedures.
Attend at least 4 educational opportunities per year.

Requirements

High School Diploma or GED, preferred
Minimum one year relevant work experience (Associates degree or higher may be substituted), required
Customer service experience, preferred
BLS certification within 6 months of date of hire

Skills

Computer Skills
Customer Service
Time Management
Multi-Tasking
Communication

Location

Bassett Healthcare Network

Work Type

Full-time

Experience Level

Entry Level
Mid Level

Education Level

High School Diploma
GED
Associate's Degree

Salary/Compensations

USD $17.67/Hr.
USD $26.50/Hr.

Benefits

Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match

About the Company

Bassett Healthcare Network is committed to improving the health of its patients through an innovative, patient-focused culture.
Dedicated to helping the population served and communities achieve optimum health and enjoy the best quality of life possible.

Equal Opportunity

Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.