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About the Role
As a Shift Leader at Blank Street, you are a player-coach who thrives when working alongside a team to deliver quality products. You are a people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution. You excel in fast paced environments and enjoy an inclusive, collaborative workplace where your voice genuinely counts. You will spearhead initiatives to drive sales and business performance, support your General Manager, and meet with the Senior Leadership team. You will set the tone and create lasting connections in the neighbourhood.
Responsibilities
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees
- Ensure new team members are following all recipes and training for menu items and processes
- Ensure new team members are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder)
- Ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- Lead all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability
- Develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required
- Must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:00 am and 9:00 pm
- Weekend and holiday availability preferred
- Must be authorised to work in the UK
Skills
- Love for cafe culture and people
- Friendly, open and approachable
- Strong knowledge of coffee and equipment
- Strong decision-making skills
- Multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand
Work Type
- Full Time
About the Company
- At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation.
- From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
- We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
- It all starts with our people and their commitment to make magic happen each and every day.