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About the Role
The Project Oversight Director (POD) is responsible for overseeing projects managed by Project or Senior Project Managers (S/PMs) or programmes. The POD will also take a leading role in client account management to ensure effective relations are put in place to secure future business and maintain the Account Development Plan for established Client accounts.
Responsibilities
- Oversee project/programme resource needs to ensure consistency with agreed budget and projected workload.
- Review S/PM project revenue forecasts and ensure revenue is recognised in accordance with Novotech revenue recognition conventions.
- Review the completeness and accuracy of project Change Logs and Change Orders (COs) compiled by the S/PMs for the projects they oversee.
- Support CO negotiations where necessary.
- Support revenue recovery as part of the defined escalation process.
- Collaborate with Work Force Planning to facilitate deployment of appropriate resources and establish succession plans.
- Communicate the need for any required team member transitions to Clients in a timely manner.
- Ensure that project team member transitions are completed in a seamless manner.
- Establish relationships with key stakeholders within Clients Operational Leadership.
- Communicate newly identified potential risks to delivery to higher level Client stakeholders.
- Engage with client stakeholders to resolve issues to mutual satisfaction before they become problems.
- Work with other departments, external vendors, etc., to ensure project and milestone delivery, and effective resolution of client-expressed concerns.
- Proactively lead the establishment of the Account governance structure for books of business that meet Novotech’s business criteria.
- Lead/chair Account governance meetings and ensuring follow up of action items to completion.
- Proactively seek senior level client feedback via regular communication.
- Implement actions to improve client satisfaction, team performance, and project delivery.
- Monitor project scope and financial metrics.
- Proactively identify project financial issues and work with S/PMs to implement actions to mitigate risks.
- Line Management of S/PMs including objective setting and performance reviews, regular face to face meetings, provision of coaching and development and general process and system support.
- Actively monitor the performance of line reports and proactively plan for further improvement if a trend in poor performance is identified.
- Ensure that direct reports are able to work independently, take ownership of project deliverables and meet Novotech’s quality standards.
- Support to BD as requested: input to proposals and budgets, provide therapeutic area knowledge and expertise.
- Attend bid defence meetings as required and ensure S/PMs and other members of Operations are well-prepared for bid defence meetings.
- Participate in process improvement initiatives.
Requirements
- At least 10 years’ experience in the clinical research industry.
- Minimum of five years as a S/PM or equivalent and customer management experience.
- Allied professions involving project oversight, line management and customer management may also be considered.
- Matrix management experience is essential.
Skills
- Excellent leadership skills to manage a global team of S/PMs.
- Strong technical knowledge of Project Management and ICH-GCP.
- Able to multi-task and manage quality deliverables within an environment of conflicting priorities.
- Highly developed customer relationship management skills.
- Strong business acumen to identify phase pull-through/repeat/new business opportunities for existing and potential clients.
- Consummate presentation skills.
- Experience in coaching S/PMs and other project team members to prepare for bid defense meetings.
- Effective negotiation skills.
- Able to manage challenging discussions.
Experience Level
- Minimum of five years as a S/PM or equivalent and customer management experience.
- At least 10 years’ experience in the clinical research industry.
Education Level
- Graduate in Life Sciences, Nursing, Pharmacy, Dental or Medical field.
About the Company
- Novotech revenue recognition conventions.