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About the Role
The B&F Host (Guest Service Expert) plays a key role in creating memorable and unique dining experiences for guests. This position delivers a wide range of Food & Beverage services, from welcoming and serving guests to coordinating with the kitchen and maintaining dining areas, ensuring every guest interaction feels seamless and enjoyable.
Responsibilities
- Welcome guests warmly and provide attentive, personalised service throughout their dining experience.
- Set up and maintain dining areas, tables, and service stations to brand standards.
- Communicate effectively with kitchen teams to ensure timely and accurate service delivery.
- Serve food and beverages professionally while creating engaging guest interactions.
- Process guest requests and resolve concerns promptly to enhance guest satisfaction.
- Maintain cleanliness of work areas, equipment, supplies, and guest-facing spaces.
- Follow company policies, procedures, safety requirements, and quality standards at all times.
- Support the Food & Beverage operation by performing additional duties as required to ensure exceptional guest experiences.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than one year of related work experience.
- No supervisory experience required.
- Ability to remain on your feet for extended periods and perform physical tasks associated with Food & Beverage operations.
- Ability to maintain high standards of safety, cleanliness, and quality.
- Must have obtained the right to work and live in the UK.
Skills
- Strong customer service and interpersonal skills.
- Ability to communicate effectively and work collaboratively within a team environment.
- Professional appearance and commitment to service excellence.
Location
- W London
Work Type
- Full-time
Experience Level
- Less than one year of experience
Education Level
- High school diploma or G.E.D. equivalent
Benefits
- Explore by Marriott Bonvoy™ benefits including special room rates, discounts on food and beverage, and experiences across Marriott's portfolio.
- Paid leave for vacations, sick time, and holidays.
- Access to wellbeing activities and resources through the global TakeCare platform.
- Additional local benefits may be available depending on the property and role.
About the Company
- At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.
- As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.