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Tailor your resume to this IT Specialist / Help Desk Technician | Rochester | Onsite role.
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Tailor your resume to this IT Specialist / Help Desk Technician | Rochester | Onsite role.
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About the Role
Sutherland is seeking an IT Help Desk Specialist for their Rochester, NY office to provide world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. This role involves troubleshooting and maintaining core infrastructure, assisting with business ramp activities, and championing relationships between the IT department and Service Delivery programs.
Responsibilities
- Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
- Support the troubleshooting and maintenance of core infrastructure.
- Assist in the ramp activity of new and existing business.
- Champion the relationships between the IT department and our Service Delivery programs.
- Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, computer peripherals, and various mobile devices (phones and tablets) running Android, Apple, and Microsoft operating systems.
- Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems.
- Support and troubleshoot user account information including rights, security, user groups, and email accounts.
- Act as the point of contact, using company policy, information security, IT department leadership, and professional experience to creatively deliver support and solutions to users while providing a positive customer experience.
- Strengthen relationships by assisting SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs.
- Provide corporate employee and remote support.
- Work alongside service delivery and other IT team members to move/add/change service delivery programs.
- Constantly investigate process improvement opportunities.
Requirements
- No less than 1-2 years of practical experience supporting corporate technology infrastructure.
- Working knowledge of concepts such as DNS, DHCP, GPO, and various network troubleshooting tools.
- Able to work onsite at our Rochester Site.
- Open availability.
Skills
- A+ certification
- SCCM
- VMWare
- Active Directory
- Exchange
- Network +
- Various imaging platforms
- Desktop/image engineering
- Project management
- ITIL Foundation
- Scripting/batch files
- PowerShell
Location
- Rochester, NY
Work Type
- Onsite
- Full-time
Experience Level
- 1-2 years
Education Level
- Computer science or related degree(s)
- A+ certification
About the Company
- Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
- We work with iconic brands worldwide.
- We bring them a unique value proposition through market-leading technology and business process excellence.
- We’ve created over 200 unique inventions under several patents across AI and other critical technologies.
- Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
- For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
- We tailor proven and rapid formulas, to fit their unique DNA.
- We bring together human expertise and artificial intelligence to develop digital chemistry.
- This unlocks new possibilities, transformative outcomes and enduring relationships.
- Sutherland
- Unlocking digital performance. Delivering measurable results.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.
- During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
- At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
- The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
- Periodic reports are made to the government on the following information.
- The completion of the Administrative EEO record is optional.
- If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
- Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.