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About the Role
Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn't have imagined, and now, can't imagine living without. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do.
Responsibilities
- Support day-to-day operations and work closely with Consumer Receivables team to develop and execute the data analytics vision, strategy and solutions for Global Credit Card Disputes Team.
- Build data analytics capabilities to drive process efficiency, manage costs effectively, reduce cycle time, mitigate fraud risks, improve resource productivity and increase business performance.
- Interact with various teams to benchmark regional data analytics best practices, prioritize critical global reporting needs, support global expansion of local reports and participate in on-going data analytics related technical training or seminars.
- Develop creative analytical solutions to solve complex business problems and support data-driven decisions.
- Prioritize and coordinate across the Consumer Receivables team to address day-to-day reporting and analytical needs.
- Benchmark with regional 02C counterparts, and funnel global requirements to 02C Global Process Owner team for new business initiatives.
- Support global expansion of local reports.
- Automate and publish dashboards using Dataiku and Snowflake to reduce manual tasks, increase efficiency and accuracy.
- Expand the scope of current position across 02C to provide reporting and automation solutions.
- Monitor the data quality and work with the data owners to fix potential data integrity issues.
- Assign Disputes cases on a weekly basis to the disputes team and drive Process improvement initiatives.
- Deliver the Quarterly Disputes SLA report for senior management.
- On-board, set up system access and train new team members on the Disputes Team.
Requirements
- Programming using SQL for accessing, manipulating, and managing data within relational databases.
- Programming using Python for data analysis, machine learning, and visualization tasks to build powerful data workflows.
- Using Tableau tools to create dashboards and graphs for data visualization.
- Utilizing Excel to structure data, perform analysis, and interpret results for business insights.
- Analyzing, transforming, and preparing data into a usable format for data wrangling and database management.
- Project Management skills including the process of planning, organizing, and implementing the assigned projects per deadline.
- Utilizing SAP and an understanding of Order to Cash business process.
- Identifying relevant business questions, designing analysis approaches, and interpreting results to drive operational decisions.
- Using Tableau to evaluate the validity and reliability of data for completeness and accuracy.
Skills
- SQL
- Python
- Tableau
- Excel
- Data wrangling
- Database management
- Project Management
- SAP
- Order to Cash (02C) business process
- Dataiku
- Snowflake
Location
- Austin, Texas
Work Type
- 40 hours/week
Education Level
- Master’s degree or foreign equivalent in Management Sciences or any related field
About the Company
- Apple Inc.