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About the Role
The Growth Manager will drive effective and sustainable growth across Allica's customer journey, focusing on onboarding, activation, and deeper product usage. This role involves understanding customer behavior, identifying points of friction, and building strategies to improve activation, engagement, and long-term customer value using a data-driven approach.
Responsibilities
- Lead analysis of customer behavior, lifecycle stages, and cohorts to identify key drivers of activation, engagement, and product usage.
- Own the growth and engagement metrics for the customer journey, translating insights into strategy.
- Manage a robust experimentation pipeline, designing, prioritizing, and overseeing tests.
- Build alignment across marketing, product, sales, RM, and data teams.
- Develop tools, frameworks, and processes for other teams to adopt.
- Manage multiple objectives concurrently and ensure accountability for outcomes.
- Design and deliver presentations to influence decision-making and align stakeholders.
Requirements
- Experience working in hypothesis-led, problem-solving environments is a plus.
- Strong problem-solving skills with the ability to navigate complex, ambiguous problems using structured thinking.
- Proven experience conducting complex data and performance analysis, ideally using SQL.
- Ability to translate customer and operational insights into actionable changes.
- Comfortable working with technical systems and integrations (e.g., CRM, analytics tools, automation platforms).
- High bar for quality while maintaining pace, especially on work with limited precedent.
- Strong stakeholder management skills, able to influence and align teams.
- Bias towards ownership and execution, able to independently drive work forward.
Skills
- Customer Behaviour Analysis
- Cohort Analysis
- Data-Driven Insights
- Strategic Recommendations
- Experimentation
- Optimization
- Stakeholder Collaboration
- Framework Building
- Capability Building
- Leadership
- Ownership
- Communication
- Problem-Solving
- Structured Thinking
- Data Analysis
- SQL
- Technical Systems Integration
- CRM
- Analytics Tools
- Automation Platforms
Location
- UK
Work Type
- Flexible working
- Hybrid working
Experience Level
- Growth Manager
Benefits
- Full onboarding support
- Continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies
- Enhanced Maternity & Paternity leave
About the Company
- Allica is the UK’s fastest growing company and the fastest-growing financial technology (Fintech) firm ever.
- Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
- Established SMEs are the backbone of local communities, representing over a third of our economy, yet have been largely neglected by traditional banks and modern fintech providers.
Equal Opportunity
- We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.