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About the Role
As a Senior Solutions Engineer for Observe, you will be the primary technical resource for the Sales team, driving the technical closure of sales opportunities by demonstrating the value of Observe to prospective customers. This role requires a blend of deep technical knowledge, strong presentation skills, and a customer-focused approach.
Responsibilities
- Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements.
- Tailor and deliver compelling product demonstrations and technical presentations that showcase how our solution addresses their needs.
- Design, scope, and manage technical evaluations and Proof of Concepts, ensuring successful setup and demonstration of value within the customer's environment.
- Document findings and present clear, persuasive results back to the customer.
- Partner closely with Account Executives to develop and execute technical sales strategies.
- Act as the technical subject matter expert throughout the sales cycle, from initial contact to final contract.
- Serve as the voice of the customer to the Product Management and Engineering teams, providing crucial feedback on product capabilities, market needs, and competitive landscape.
- Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides.
- Deliver technical training to the broader Sales organization.
- Travel to client sites and industry events as required.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
- Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
- Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
- Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
- Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.
- Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data.
- Snowflake employees must abide by the company’s data security plan as an essential part of their duties.
- It is every employee's duty to keep customer information secure and confidential.
Skills
- Observability concepts (metrics, logging, tracing)
- Prometheus
- OpenTelemetry
- Grafana
- ELK Stack
- Cloud-native technologies (Kubernetes, Docker, Microservices)
- AWS
- Azure
- GCP
- Technical discovery
- Product demonstrations
- Technical presentations
- Proof of Concepts (POCs)
- Sales strategy
- Technical subject matter expert
- Customer feedback
- Product Management
- Engineering collaboration
- Technical sales collateral development
- Demo environment setup
- Presentation development
- Best practice guide creation
- Technical training delivery
Work Type
- Travel to client sites and industry events as required
Experience Level
- 5+ years of experience
- Senior
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
About the Company
- Snowflake is powering the era of the agentic enterprise.
- Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster.
- By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.
- Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
- We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.