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About the Role

LEGO Digital Play is building new, wholly-owned digital entertainment experiences for the LEGO brand. This role is for a hands-on IT Manager to manage day-to-day IT operations and act as second in command to the IT Director, supporting a global, distributed workforce.

Responsibilities

Manage day-to-day IT operations across offices and remote teams, including working support tickets and handling escalations.
Deputize for the IT Director, assisting with the IT roadmap, policies, budget, and representing IT to senior leaders and partner teams.
Lead, coach, and develop a team of IT Engineers, setting priorities, conducting one-to-ones, and assisting with hiring.
Own the service desk operations end-to-end, including tooling, request flows, service levels, self-service, knowledge base, and reporting.
Design and manage joiner, mover, and leaver processes with People & Culture to ensure proper access and equipment for employees and contractors.
Manage identity and devices for a mixed Mac and Windows environment, including SSO, MFA, access reviews, patching, and software deployment.
Support creative and engineering teams with high-spec workstations, source control access, and build machines.
Manage the hardware lifecycle for offices and remote workers globally, including forecasting, purchasing, shipping, asset records, and returns.
Manage IT suppliers and partners.
Plan and deliver IT projects related to collaboration tools, identity, devices, and office technology.
Integrate new teams and sites onto common IT standards.
Collaborate with the security team to assess new applications and suppliers, manage incidents, and maintain recovery plans.

Requirements

Substantial hands-on IT experience with a track record of running IT operations and a service desk while actively working tickets.
Experience leading and developing a small technical team and stepping up to cover for a senior IT leader.
Proven experience selecting and rolling out a service management platform, including request types, service levels, self-service, and reporting.
Strong, current hands-on skills in cloud identity (e.g., Okta, Entra ID) and device management for Mac and Windows (e.g., Intune, Jamf).
Experience managing both Google Workspace and Microsoft 365 environments.
Experience supporting a distributed workforce across countries and time zones, including contractor logistics and managing small or shared office sites.
A track record of delivering IT projects from planning to adoption, such as platform migrations, identity rollouts, or office moves.
Practical security knowledge and experience working with a security team.
Clear communication skills with all levels, from new starters to senior leaders.
Willingness to travel between offices.

Skills

Cloud Identity Management (Okta, Entra ID)
Device Management (Intune, Jamf)
Google Workspace Management
Microsoft 365 Management
Service Management Platforms
IT Project Management
IT Operations Management
Service Desk Management
Team Leadership
Security Assessment
Incident Management
Recovery Planning
Hardware Lifecycle Management
Supplier Management
Cross-functional Collaboration

Location

London

Work Type

Hybrid

Experience Level

Managerial
Hands-on IT experience

About the Company

LEGO Digital Play is a new entity within the LEGO brand focused on creating innovative, wholly-owned digital entertainment experiences.
The company's mission is to ensure the LEGO brand remains a significant part of children's lives through meaningful, magical, and playful new experiences.
The culture is described as open, collaborative, intellectually rigorous, and creatively vibrant.