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About the Role

The Analyst, Operational Risk, UK Chief Risk Officer, Ops Risk, within the GRC organization, is responsible for supporting the establishment of the second line of defense framework for the areas under their responsibility for the UK market. The incumbent will identify, assess, measure, manage and report risk and strengthen the governance structure for our UK businesses.

Responsibilities

Participate in the Risk Appetite Framework (RAF) refresh process and align International Legal Entities (ILE) Ops Risk metrics with Enterprise metrics.
Provide Ops Risk credible challenge to Legal Entity (LE) projects, strategies and in the Change Advisory Forums.
Understand and communicate the Ops Risk profile of the LE based on data aggregation and reporting.
Act as the point of contact for Ops Risk for regulators, Audit and local Leadership.
Serve as the LE specific committee Ops Risk representative and point of contact for Ops Risk at LE board meetings.
Own ILE Ops Risk policies and frameworks.
Influence Enterprise Ops Risk Framework/Policies/Programs to ensure they are fit for purpose for ILE and support ILE deployment of Enterprise Ops Risk programs.
Advise the business on the applicability and effective execution of Ops Risk frameworks.
Coordinate with Enterprise Risk Lead on 2nd Line testing, support ILE Risk Type testing, and provide output of ILE testing to Enterprise.
Ensure appropriate communication of risks between the ILE and Enterprise.
Support the ILE Chief Risk Officer (CRO) in their oversight duties aligned to the Risk Governance Framework and applicable policies.
Review issues and findings related to risk type impacting ILE, and oversee effective remediation.
Lead 2nd Line of Defense ILE oversight for Regulatory Change Managements relating to Ops Risk.
Collaborate with the Enterprise team to develop the LE metrics dashboard, including RAF metrics, aligned with applicable regulations.
Produce an LE Operational Risk Management dashboard, including events and issues, to analyze the operational risk profile.

Requirements

3-5 years of experience in risk management or a similar role.
Strong business acumen with a risk-reward control perspective.
Experience in interacting with regulators and familiarity with UK’s regulatory landscape and requirements.
Demonstrated ability to successfully manage multiple priorities under pressure.
Fluency in English (verbal and written).
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Successful completion of a background verification check, subject to applicable laws and regulations.

Skills

Excellent relationship and influencing skills with the ability to build productive relationships across teams and levels of seniority.
Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks.
Ability to communicate oversight findings to colleagues, business partners, and senior leaders.
Strong verbal and written communication skills.

Location

Work Type

Hybrid
Onsite
Virtual

Experience Level

3-5 years

Education Level

Advanced degree in business, economics, engineering, or a related field is preferred.

Benefits

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
The UK CRO function is part of the Int’l CRO team, within Global Risk and Compliance (GRC). It is responsible for identifying and overseeing risk across all processes.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.