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About the Role

Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

Responsibilities

Leading by example and coaching the team to ensure excellent customer service in line with A.C.E pillars throughout the Customer Journey.
Promoting and compiling customer information in line with data protection regulations and driving email conversion and sign ups.
Introducing customers to and championing multichannel shopping through endless aisle orders.
Maintaining high visual standards instore.
Supporting with floor moves, mannequin and window displays, and replenishment.
Understanding product range features and promoting these within the team and to customers.
Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
Supporting the coordination of promotions, incentives and key trading weeks.
Communicating shop's Key Performance Indicators (KPI) to the team.
Leading team briefs in management absence to ensure the team is motivated to achieve targets.
Organizing and supporting the running of the shop through staff management processes.
Using company resources to engage with customers and ensure compliance with daily/weekly actions.
Assisting management in creating a positive atmosphere focused on sales and customer experience.
Supporting with motivating and rewarding the team through praise and recognition.
Living and championing Brand Values within the team.
Delegating tasks to the team appropriately for day-to-day shop running.
Identifying priorities and planning accordingly to ensure productive time and balance of tasking versus customer service.
Seeking out opportunities to train and develop the team.
Assisting management with communication and completion of wellbeing initiatives and escalating people queries.
Cascading People Team communications to the team.
Processing deliveries efficiently and ensuring products are replenished and available.
Assisting in supervision of stock takes and audits for accurate reconciliation.
Supporting with compliance and day-to-day transactional running of the shop, including paperwork, cashing up, and operational knowledge of in-store systems.
Showing good understanding of policies and procedures.
Escalating operational issues and risks to the relevant function.
Understanding Health & Safety and emergency procedures and leading these during management absence.
Supporting visits from internal stakeholders with a professional approach.
Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
Holding an awareness of the charity partner and supporting events or promotions.
Understanding the approach to ethical sourcing and environmental impact to explain to customers and the team.

Requirements

Passionate about Retail and Fashion.
Determination to grow and succeed.
Ability to thrive in a team environment.
Ability to inspire others with passion and expertise.
Ability to be your true self and bring out the best in others.

Skills

Customer service
Visual merchandising
Sales
Team leadership
Communication
Operational management
Stock management
Health & Safety procedures

Location

Work Type

Contract
Part-time

Experience Level

Supervisor

Benefits

Quarterly bonus opportunity
Up to 25 days holiday per annum plus bank holidays
2 days paid per year to volunteer in the local community
50% product discount
Annual uniform allowance
BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution

About the Company

White Stuff was established in 1985 through a simple idea and has grown to have shops and concessions in the UK and internationally.
The company sells women’s and men’s clothing, accessories, and homeware.
Original prints are designed in house, featuring intricate details and considered design touches that reflect the brand's personality.
People are at the heart of the brand, driving it forward.
The company culture is sociable, talented, like-minded, and non-hierarchical.
Entrepreneurial ideas and accountability are encouraged at all levels.

Equal Opportunity

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.