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About the Role
As a Groups, Conference and Events (GCE) Sales Executive at Hilton London Syon Park, you will drive revenue by securing GCE bookings and delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue.
- Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics.
- Manage the events calendar to support optimal yield and space utilization.
- Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business.
- Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations.
- Ensure accurate administration and smooth handover of booked events for successful on-property delivery.
- Participate in promotional activities to increase visibility and drive GCE business.
Requirements
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Demonstrated previous experience working in a Sales environment
- Knowledge of the hotel property management systems
- Demonstrated previous experience working in the Conference and Events function
- Qualification, degree, or certification in a relevant field
Skills
- Sales
- Customer Service
- Communication
- IT Skills
- Organisation
- Administration
Location
- London
- Syon Park
Work Type
- Full-time
Experience Level
- Previous experience working in a Sales environment
- Previous experience working in the Conference and Events function
Education Level
- Qualification, degree, or certification in a relevant field
Salary/Compensations
- £26,000 to £29,000 per annum
Benefits
- Discounted hotel stays through Go Hilton travel programme (room rates as low as $40 USD per night)
- 50% off food and beverage at participating outlets
- Free meals on duty
- 28 days' holiday including bank holidays, increasing with service
- Employee Stock Purchase Programme (ESPP) with a 15% discount on Hilton shares
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through Care for All hub
- Free counselling and support through Employee Assistance Programme (EAP)
- Crisis Concierge for practical support and emotional care
- Career development opportunities through learning and development programmes
- 110 nights of deeply discounted travel
- Paid parental leave
- Personalized caregiving support
About the Company
- Hilton is a global leader in hospitality, committed to filling the earth with the light and warmth of hospitality.
- Award-winning culture recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Offers a suite of world-class brands and sets new standards for the future of travel.
- Supports Team Members' journeys from career starts to new explorations.