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About the Role
Assistant Managers support the Store Manager in all store operations, ensuring optimal customer experiences, maintaining brand standards, and achieving key performance indicators and financial targets. They are responsible for all primary duties when the Store Manager is not present.
Responsibilities
- Provide supervision and support for associates' daily goals and activities to deliver an exceptional client experience.
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
- Act as the main point of contact to resolve customer issues and concerns.
- Analyze store trends and anticipate customer demands.
- Engage, train, and develop teams to achieve positive results.
- Recruit candidates to fill positions when required.
- Identify associate strengths and opportunities, providing coaching or counseling.
- Hold the team accountable to Company policies and expectations.
- Maintain positive associate relations and resolve concerns.
- Keep associates informed of relevant Company information.
- Build strong working relationships with Store Manager peers.
- Maintain consistent and timely communication with AM/DM.
- Foster an environment of diversity, inclusion, and belonging.
- Ensure execution of all company processes through training, management, analysis, and continuous improvement.
- Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment.
- Manage inventory through ordering and shipment processing.
- Manage payroll hours to the needs of the business and schedule appropriately.
- Ensure all store opening and closing procedures are performed correctly.
- Ensure timely and accurate follow-through with Company directives, assignments, and projects.
- Ensure the store environment is safe at all times for associates and customers.
- Protect company assets by ensuring all inventory and cash control procedures are followed.
- Analyze and utilize all available reporting, tools, and technology.
- Ensure stores are compliant with all HAZMAT training and execution.
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business
- Cosmetology license desirable, but not required
Skills
- Leadership
- Communication
- Customer Service
- Sales
- Team Development
- Recruiting
- Coaching
- Accountability
- Inventory Management
- Scheduling
- Loss Prevention
- Adaptability
- Problem Solving
- Decision Making
Location
- In-store
Work Type
- Full-time
Experience Level
- Management Experience Preferred
- Retail Sales/Customer Service Experience Preferred
Education Level
- High School Diploma or equivalent
About the Company
- A leader in wholesale and retail distribution of beauty supplies.
- Provides customers with access to high-quality professional beauty products and exceptional customer service.
- Values diversity, inclusivity, and self-expression as drivers of innovation and growth.