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About the Role
SCAYLE is seeking a technical professional to manage enterprise customer relationships, acting as a trusted advisor for platform usage, integration best practices, and architecture decisions. This role involves translating customer needs into product improvements and influencing the product roadmap.
Responsibilities
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Skills
- REST
- GraphQL
- Webhooks
- Architecture Diagrams
- API Documentation
Experience Level
- 5+ years
Education Level
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
Benefits
- Visit our benefits page
About the Company
- SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions.
- SCAYLE stands for innovation, international collaboration, and a strong focus on data.
- We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally.
- Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions.
- We work in an environment that encourages flexibility, creativity, and continuous development.
- What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.
Equal Opportunity
- We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
- Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
- What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.