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About the Role
This is an administrative/supervisory position with broad responsibilities including the supervision of all nursing staff and elements of case management. The role involves complex and varied tasks requiring independent knowledge, application to diverse situations, and independent judgment.
Responsibilities
- Competent in nursing practice and the nursing process
- Practices within defined NYS scope of practice
- Serve as a resource to staff for solving clinical issues
- Act as a resource in identifying and/or solving administrative/operational problems and works collaboratively with nursing and ancillary staff to solve problems in a fair, consistent manner
- Provide immediate follow-up, documentation, and communication of incidents to the appropriate manager and Chief Nursing Officer (CNO)
- Works in tandem with the unit managers to identify educational needs and ensures completed the required education
- Assists unit manager with disciplinary actions of staff on their assigned shift
- Maintains accurate, detailed reports and records
- Serves as a role model for nursing employees and promotes excellent clinical care of patients
- Demonstrates leadership ability and management skills, including delegating when necessary, along with promoting intra/interdepartmental communication and collaboration
- Assess patient care requirements on each unit, by making walking rounds during the shift to monitor patient needs, workflow, and assist as needed
- Responds to all emergencies within the facility, (RRT, Codes) and assists as necessary
- Promotes educational opportunities with staff and provides assistance to staff in implementing new procedures/protocols
- Coordinates transfer of patients within the facility or to another facility as required
- Promotes customer/patient satisfaction, sometimes dealing with difficult or emotional situations
- Is knowledgeable regarding specific departmental and critical care (emergency) area policies and procedures and their proper implementation
- Obtain supplies from the supply and purchasing department (SPD) as needed
- Call appropriate employees for OR cases as directed
- Demonstrates ability to carry out SJH mission, i.e. to provide quality, patient-centered care with an emphasis on physical, psychological, emotional, and spiritual needs
- Responsible for understanding and adherence to Standards of Behavior policy
- Identify and communicate staff needs for continuing education to the appropriate manager
- Assist staff to provide a safe work environment for patient care
- Assist staff to interpret change in a positive manner
- Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations
- Assist physicians and staff in admission criteria for assigning admission status to patients (observation/admission)
- Receives admission (inpatient/observation) information, assigns bed, and lets appropriate staff know
- Assists ED and Med/Surg manager with staff scheduling
- Assists case management with completion of UR reviews
- Monitor documentation for adherence to Utilization rules and regulations
- Report to the administrator-on-call significant incidents and problems such as: Patient/family problems or concerns, Physician concerns, Major damage or utility outages, Security/safety concerns, Union activities, Fire/Disaster/bomb threats, Matters of legal importance, Calls received from the Office of Healthcare Quality, Department of Health department, or any other regulatory body
- Adhere to the dress code. Appearance is neat and clean
- Complete annual education requirements
- Maintain patient confidentiality at all times
- Report to work on time and as scheduled
- Wear identification while on duty
- Maintain regulatory requirements, including all state, federal and local regulations
- Represent the organization in a positive and professional manner at all times
- Comply with all organizational policies and standards regarding ethical business practices
- Communicate the mission, ethics, and goals of the organization
- Participate in performance improvement and continuous quality improvement activities
- Attend regular staff meetings and in-services
Requirements
- 3-5 years of experience and clinical competency in a variety of patient care areas preferred
- ED/Critical Care experience is preferred
- Ability to manage, lead and supervise the work of nursing personnel
- Ability to communicate effectively, orally, and in writing
- A broad knowledge base of the principles, standards, and methods of professional nursing
- A broad knowledge base of the policies and standards of St. James Hospital
- Good knowledge of PC operations and software (Word processing, Meditech, and MIDAS/Interqual) are desirable
- Ability to move or transfer patients with an individual effort equal to 35 lbs
- Should have a full range of body motion to successfully perform all essential functions of the job, meaning you’ll have to stand, walk, bend, kneel, crouch, and reach frequently during an 8-12-hour shift
- Ability to read, write and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to read, analyze and interpret common scientific/trade/technical journals
- Ability to respond to common inquiries or complaints from customers, or regulatory agencies
- Ability to write reports, business correspondence, and procedure manuals
- Ability to speak effectively before groups of employees, patients, and vendors
- Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals
- Ability to calculate figures and amounts such as proportions, percentages, rates, and ratios
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to maintain composure in stressful situations
- Potential exposure to chemicals and communicable diseases and related medical waste
Skills
- Nursing practice
- Nursing process
- NYS scope of practice
- Clinical issue resolution
- Administrative problem solving
- Operational problem solving
- Incident reporting and communication
- Educational needs assessment
- Disciplinary action assistance
- Report and record maintenance
- Leadership
- Management
- Delegation
- Interdepartmental communication
- Intradepartmental communication
- Patient care assessment
- Emergency response (RRT, Codes)
- Procedure/protocol implementation
- Patient transfer coordination
- Customer/patient satisfaction
- Departmental policies and procedures
- Critical care policies and procedures
- Emergency area policies and procedures
- Supply chain management
- OR case coordination
- Quality patient-centered care
- Spiritual needs care
- Emotional needs care
- Psychological needs care
- Physical needs care
- Standards of Behavior policy adherence
- Continuing education identification
- Safe work environment promotion
- Positive change interpretation
- Safety procedures
- Infection control procedures
- Admission criteria assessment
- Bed assignment
- Staff scheduling
- UR review completion
- Utilization rules and regulations monitoring
- Incident reporting
- Problem reporting
- Dress code adherence
- Annual education completion
- Patient confidentiality
- Regulatory requirement adherence
- Professional representation
- Ethical business practices compliance
- Organizational mission communication
- Organizational ethics communication
- Organizational goals communication
- Performance improvement participation
- Continuous quality improvement participation
- Staff meeting attendance
- In-service attendance
- Word processing
- Meditech
- MIDAS/Interqual
Location
- facility
Work Type
- full-time
Experience Level
- 3-5 years
Education Level
- BSN preferred
- Registered Nurse license
- Basic Life Support (BLS) Certification
- Advanced Cardiac Life Support (ACLS) Certification
- Pediatric Advanced Life Support (PALS) Certification
About the Company
- St. James Hospital mission: to provide quality, patient-centered care with an emphasis on physical, psychological, emotional, and spiritual needs