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About the Role
RLDatix is seeking a London-based Head of Knowledge to join their Product & Innovation team. This role will transform social care expertise into innovative product experiences by defining and driving the strategy for accessing, understanding, and applying knowledge across the product portfolio, aiming to improve the quality and consistency of care.
Responsibilities
- Defining and leading the knowledge experience strategy to shape how expertise is accessed, understood, and applied across the product portfolio.
- Reimagining how complex professional knowledge is delivered, moving beyond traditional documents towards intuitive, interactive, and actionable digital experiences.
- Working closely with Product Managers to identify opportunities to transform expertise into valuable new products, features, and services.
- Collaborating with AI, Data, and Engineering teams to explore how technology and customer context can make guidance more relevant, personalized, and proactive.
- Engaging directly with registered managers, quality leaders, frontline professionals, and senior provider teams to understand how they access, interpret, and apply knowledge.
- Acting as a credible and influential ambassador, representing the organization at industry conferences, customer forums, webinars, and strategic meetings.
- Building and maintaining relationships with senior care leaders, professional bodies, sector organizations, and other influential stakeholders.
Requirements
- Significant experience within the social care sector, with a strong understanding of care delivery, regulatory requirements, operational challenges, and provider needs.
- Proven experience in digital transformation, product innovation, service design, or customer experience.
- In-depth knowledge of how to translate complex knowledge, guidance, or regulatory information into intuitive, practical digital solutions.
- A strong understanding of human-centered design and how different audiences discover, consume, and apply information in everyday work.
- Experience working collaboratively with Product, Design, Technology, and subject matter experts to develop or improve customer-facing products and services.
- Excellent communication, presentation, and influencing skills, with the credibility and gravitas to represent the organization externally with senior care leaders, professional bodies, and industry stakeholders.
- Ability to work collaboratively within a cross-functional environment.
- A sincere passion for improving care quality and outcomes through the effective application of knowledge, design, and technology.
Skills
- Knowledge experience strategy
- Digital transformation
- Product innovation
- Service design
- Customer experience
- Human-centered design
- Communication
- Presentation
- Influencing
Location
- London
Work Type
- Hybrid
Experience Level
- Head of Knowledge
Benefits
- Private health and group accident insurance
- Employee Assistance Program (EAP)
- Loyalty Awards for long-service employees
About the Company
- RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care.
- Through their innovative Healthcare Operations Platform, they are connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
- Trusted by over 10,000 healthcare organizations globally, their solutions help improve health and care.
- Their applications ensure patients receive the best and safest care while supporting the providers who deliver it.
- Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare.
Equal Opportunity
- RLDatix is an equal opportunity employer, and employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status, or any other status or condition protected by law.
- RLDatix is committed to the inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodation in the job application and interview process. Contact accessibility@rldatix.com for assistance.