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About the Role
The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Signify Health provider network. This role drives a best-in-class onboarding experience by facilitating multiple activities, including credentialing support, training, and day-one readiness, ensuring a seamless process with minimal disruption and quality throughput. The Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Signify Health capacity and recruitment goals.
Responsibilities
- Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders.
- Serve as the responsible subject matter expert and lead for provider integration into the organization.
- Own applications and onboarding for all providers in assigned regions/states/areas.
- Make critical decisions regarding prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type.
- Own a "book of business" and KPIs, executing onboarding-dependent activities and mitigating gaps.
- Partner closely with Regional Leadership to recommend actions for regions, states, or licensure types to meet client and capacity goals.
- Utilize appropriate authority to make timely changes and recommendations on alternate courses of action.
- Create and maintain detailed project plans and timelines for onboarding activities.
- Facilitate education for key onboarding activities like CAQH ProView and MD-APP credentialing applications.
- Develop and lead live provider-facing training sessions.
- Create job aids, videos, and other supporting materials.
- Assess areas for process improvement and take initiative to find solutions.
- Build working relationships with all teams involved in the onboarding process.
- Correspond with providers via telephone and email with professional etiquette.
- Provide 1:1 onboarding support to providers during standard and non-standard business hours.
- Ensure timely submission of all credentialing paperwork from providers.
- Follow up with candidates to advance their credentialing process.
- Partner closely with the credentialing department to gather information and requirements.
- Organize orientation, first month's schedule, travel requirements, and system access.
- Ensure completion of all learning management system modules.
- Coordinate shipping and receiving of supplies and system access.
- Attend organizational, departmental, and manager meetings promptly and professionally.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Business or equivalent combination of training and experience.
- 4 or more years of experience working in an administrative function with competing priorities.
- Experience running complex reports and presenting data to internal and external stakeholders.
- Excellent verbal and written communication skills.
- Highly organized with impeccable attention to detail.
- Basic computer skills (Google Office, etc.).
- Accurate data entry skills.
- Excellent prioritization and time-management abilities.
- Ability to manage multiple priorities simultaneously, work well under pressure, and take direction.
- Prior experience onboarding providers or company employees is a plus.
- High emotional intelligence with experience navigating high-touch discussions.
- Customer-centric, high-touch mindset.
- Experience working in a virtual environment highly preferred.
- Experience using applicant tracking and credentialing software is a plus.
Skills
- Credentialing support
- Training
- Day-one ready support
- Prioritization
- Project planning
- Communication
- Time management
- Data entry
- Report generation
- Stakeholder management
Location
- Remote
Work Type
- Full time
Experience Level
- 4 or more years of experience
Education Level
- Bachelor’s Degree
Salary/Compensations
- $21.10 - $40.90 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.