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About the Role
Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
Responsibilities
- Develop annual business plan and budget, financial, production and revenue goals.
- Prepare annual operational and personnel budgets.
- Communicate Company and Market strategies, values, and goals to staff.
- Interpret goals into local actionable plans.
- Monitor and understand financial trends, changes, and mechanisms to drive financial goals.
- Approve expenditures and invoices.
- Manage overtime to an acceptable expense.
- Manage day-to-day operations, communicating expectations, delegating workload, and setting priorities.
- Ensure annual goal achievement.
- Review and revise schedules to ensure on-time services that exceed customer expectations.
- Resolve escalated customer issues.
- Assure operations comply with regulations, procedures, and policies.
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
- Participate in community, civic, or other organizations for local promotional efforts.
- Ensure facilities and grounds are clean, manicured, and in working order, budgeting appropriately for repairs.
- Plan and implement annual initiatives that may affect resources or goals across locations.
- Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
- Identify and implement innovative solutions improving efficiencies.
- Support change initiatives, maintaining effectiveness during major changes.
- Receive or initiate calls to deceased next of kin.
- Facilitate Arrangements Conference, assessing needs and summarizing desired outcomes.
- Discuss available life insurance and benefits.
- Promote funeral, cemetery, and crematory services and merchandise.
- Preside as Master of Ceremonies (MC) for services.
- Confirm authorization to proceed with service Arrangements.
- Verify removal of personal belongings from the deceased prior to burial.
- Develop a strong, trusting, and reliable team.
- Provide oversight, guidance, and coaching, including regular feedback.
- Identify developmental needs and track progress.
- Provide assignments to develop skills and/or close gaps.
- Apply a proactive and collaborative management style to increase employee engagement and minimize turnover.
- Screen candidates and hire or promote a skilled and effective staff.
- Recommend pay increases, special pays, and career advancements.
- Build effective business relationships across the organizations.
Requirements
- High school diploma or equivalent.
- Technical diploma in Funeral Services or Mortuary Science preferred.
- Bachelor’s degree in Mortuary Science or other degree as required by state/province law.
- Funeral Director license as required by state/province law.
- At least five (5) years’ industry experience with increasing responsibilities.
- At least two (2) years’ experience guiding staff and communicating expectations.
- Prior experience managing people preferred.
- Budgeting and expense control experience preferred.
- Ability to work evenings and weekends.
Skills
- Industry and financial acumen.
- Proficient in MS Office suite.
- Professional interpersonal skills.
- Cultural sensitivity and tactfulness to interact with customers to resolve escalated issues.
- Leadership skills.
- Desire to manage people.
- Cognitive Ability including reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented.
- Motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
- Ability to create clear presentations and data visualizations.
- Positive attitude.
- Drive to continually advance understanding of the industry and business.
- Highly self-motivated.
- Professional written and verbal communication skills including public speaking, collaboration, and negotiation.
- Proficient working knowledge of HMIS, InfoPort, and CarePoint.
- Proficient MS Office Suite skills.
- Ability to work nights and weekends.
Location
- US-NY - Yonkers
Work Type
- Full-time
Experience Level
- 5+ years industry experience
- 2+ years staff guidance experience
Education Level
- High school diploma or equivalent
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor’s degree in Mortuary Science or other degree as required by state/province law
Salary/Compensations
- $110,000-130,000
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts (health care and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
About the Company
- Our associates celebrate lives. We celebrate our associates.