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About the Role
The Value Optimization team in Enterprise Consumer Products (ECP) org maximizes the holistic value of Capital One’s digital experiences and marketing by delivering best in class experimentation and model-decisioning platforms. The team empowers Capital One's lines of business to execute high-volume testing, drive precise personalization, and deliver seamless, data-driven customer journeys at scale. We are seeking a visionary Senior Manager, Product Manager to drive the next wave of omnichannel personalization at Capital One. In this high-impact role, you will spearhead an enterprise-wide strategy to deliver seamless, personalized messaging across unauthenticated sites, push notifications, and SMS - transforming how millions of customers experience our brand at every single touchpoint. Working with data scientists and ML engineering, you will drive the roadmap for state of the art AI/ML driven personalization models, with outsized business outcomes for Capital One.
Responsibilities
- Drive the next wave of omnichannel personalization at Capital One.
- Spearhead an enterprise-wide strategy to deliver seamless, personalized messaging across unauthenticated sites, push notifications, and SMS.
- Transform how millions of customers experience our brand at every single touchpoint.
- Drive the roadmap for state of the art AI/ML driven personalization models.
- Obsess about internal and external customer needs to reimagine and innovate product solutions.
- Deliver game-changing outcomes by focusing on leverage and execution excellence.
- Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Lead cross functional teams to solve customer problems and drive organizational alignment.
Requirements
- Currently have, or be in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 4 years of Product Management experience.
- Experience translating business strategy and analysis into consumer facing digital products.
- Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position.
Skills
- AI/ML Personalization
- Product Management
- Experimentation
- Model-decisioning
- Personalization
- Data-driven customer journeys
- Omnichannel personalization
- Messaging
- AI/ML driven personalization models
- Human Centered
- Business Focused
- Technology Driven
- Integrated Problem Solving
- Transformational Leadership
Location
- Chicago, IL
- McLean, VA
- New York, NY
- Richmond, VA
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Senior Manager
- 4 years of Product Management experience
Education Level
- Bachelor's Degree
- Master's Degree
- Quantitative field
- Business
- Marketing
Salary/Compensations
- $182,500 - $208,300
- $200,700 - $229,100
- $219,000 - $249,900
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.