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About the Role
The Head of Safety and Compliance leads safety across London passenger vessel operations and serves as the company’s Designated Person (DP). This role involves owning the Safety Management System, managing relationships with key maritime authorities, and setting standards for marine crew competence. Additionally, it includes overseeing health and safety for shore-side operations.
Responsibilities
- Act as Designated Person, linking vessels and shore management with direct access to the Managing Director.
- Own and continually improve the Safety Management System under the MCA’s DSM Code.
- Build strong relationships with the MCA, PLA, and MAIB.
- Collaborate with Operations and Engineering to ensure fleet safety, compliance, and operational efficiency.
- Set standards for marine crew competence, training, and fitness for duty.
- Lead health and safety across piers, offices, and contractors.
- Foster an open, just safety culture that encourages reporting and learning from incidents.
Requirements
- Significant senior experience in passenger vessel operations or marine safety management.
- Experience working under the DSM or ISM Code, including MCA surveys and audits.
- DP or DPA training, or willingness to complete within 6 months.
- Experience managing health and safety in a shore-side or multi-site operation.
- Experience leading investigations, including those reportable to the MAIB.
- Experience managing people and a budget.
- Credibility with Masters, crew, and regulators.
- Confidence to challenge at a senior level.
- Commitment to upholding RESPECT values (Respect, Environment, Safety #1, Professionalism, Exceed, Communication, Teamwork).
Skills
- Marine safety management
- Safety Management System (SMS) ownership
- Regulatory relationship management (MCA, PLA, MAIB)
- Marine crew competence standards
- Shore-side health and safety management
- Incident investigation
- People management
- Budget management
- Communication
- Leadership
Location
- Bermondsey, SE16
- London
Work Type
- On-site
- Hybrid (one day per week from home)
- Permanent
Experience Level
- Senior level
- Significant senior experience in passenger vessel operations or marine safety management
Education Level
- Master’s Certificate of Competency or Boatmaster’s Licence (Great to have)
- NEBOSH General Certificate or equivalent (Great to have)
- Lead auditor qualification (Great to have)
About the Company
- Hornblower Group is a global leader in experience and transportation with a 100-year history.
- The company's portfolio includes water- and land-based experiences and ferry/transportation services.
- City Experiences is the premier experience division, offering dining and sightseeing cruises, and walking/food tours.
- City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the US.
- Subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC.
- Hornblower Group operates in over 10 countries and serves more than 20 million guests annually.
- Headquartered in Orlando, Florida, with corporate offices in multiple global locations.
- City Cruises UK operates sightseeing, dining, and private charter cruises on the River Thames in London and York.
Equal Opportunity
- As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
- We aspire to create a diverse and inclusive environment.
- Candidates for employment or promotion will be assessed objectively against the requirements for the position.