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About the Role
As an IT Support Apprentice, you will be the first point of contact for clients, providing technical support and troubleshooting assistance. This role offers hands-on experience while studying towards IT qualifications one day a week. A quality customer-focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback.
Responsibilities
- Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
- Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
- Accurately log all support requests and resolutions in the helpdesk system
- Assist with the setup and configuration of new IT equipment and software
- Perform routine maintenance and updates on IT systems and equipment
Requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Skills
- Interest in IT: A genuine passion for technology and a desire to build a career in IT
- Communication skills: Excellent verbal and written communication skills
- Problem-solving: Strong analytical and problem-solving abilities
- Team player: Ability to work effectively both independently and as part of a team
- Customer service: A commitment to providing excellent customer service
Location
- London
- Bristol
Work Type
- Full-time
Experience Level
- Apprentice
Education Level
- GCSE
Benefits
- Comprehensive on-the-job training and support for your studies
- Opportunities for progression within the company
- A friendly and collaborative workplace for you to learn and develop
About the Company
- RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting.
- Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.