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About the Role
As Floor Manager at Dovetale, the signature restaurant at 1 Hotel Mayfair, you will be the driving force behind seamless daily operations, ensuring guests enjoy an exceptional dining experience and the team thrives in a supportive environment. Success in this role comes from leading with precision and heart, balancing attention to detail with genuine care for people.
Responsibilities
- Oversee daily floor operations with a hands-on, service-driven approach.
- Manage staff rotas, hours, and payroll accuracy.
- Support onboarding, training, and uniform management.
- Maintain health, safety, and hygiene standards.
- Coordinate maintenance issues, linen orders, and stock control.
- Lead by example, setting the tone for excellence and teamwork.
Requirements
- Experienced in managing floor operations within a luxury or high-end restaurant.
- Confident using rota management systems (ideally Fourth) and overseeing schedules and timesheets.
- Knowledgeable in health, safety, and compliance standards.
- A strong communicator and natural motivator.
- Detail-oriented, proactive, and calm under pressure.
- Passionate about creating memorable guest experiences and supporting your team to do the same.
Skills
- Communication
- Motivation
- Attention to detail
- Proactiveness
- Calm under pressure
- Guest experience creation
- Team support
Location
- Mayfair
Work Type
- Full-time
Experience Level
- Management experience in luxury or high-end restaurants
Benefits
- A “Designed by Nature” work environment
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccinations vouchers
- Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Travel season ticket loan
- Complimentary chiropodist & reflexology treatment
- West End Club - discounts in local shops, hotels, bars and restaurants
- Spa, Food & Beverage discounts ranging from 30% - 50%
- Guest experience stay - enjoy an overnight stay and experience our restaurant and bars
- Opportunities to be involved in charity and community events
- All Starwood Hotels discounted employee/friends and family room rates
- Enhanced Holiday Benefit
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
About the Company
- Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
- At Dovetale, our signature restaurant at 1 Hotel Mayfair, we celebrate mindful hospitality, exceptional food, and a team spirit that turns service into an art.
- Our culture is caring, thoughtful, and inspired by nature. At 1 Hotel Mayfair, we deliver good-natured, informed service that leaves our guests — and our team — feeling fulfilled and appreciated.
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.