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About the Role
Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.
Responsibilities
- Perform AV setup, troubleshooting, deployment, decommissioning, and upgrades.
- Serve as a senior escalation point for complex AV issues and event space technology.
- Liaise with global teams and external vendors for testing, fixes, and onsite engineering.
- Maintain AV documentation, training guides, and usage reporting.
- Deliver AV training sessions and act as a trusted advisor to clients.
- Provide advanced IT troubleshooting for laptops, peripherals, and performance issues.
- Offer frontline and escalated support via walk-ups, Service Desk, and meeting rooms.
- Manage ServiceNow (SNOW) tickets and ownership of incidents.
- Provide in-office support at Solutions Bar when required.
- Support the end-to-end asset lifecycle, including issuing, returns, loans, and disposals.
- Maintain asset accuracy to meet global KPIs.
- Track chargebacks, consumables, and generate inventory reports.
- Document and improve IT/AV processes and SOPs.
- Produce reports on AV usage, visitors, and query trends.
- Contribute to automation, workflow, and service improvement initiatives.
- Support AV/IT project work, including deployments, refreshes, and upgrades.
- Assist with testing, rollout readiness, and post-implementation support.
Requirements
- Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Skills
- AV & Event Technology
- IT Support & LTS Operations
- Asset & Inventory Management
- Process, Documentation & Improvement
- Project & Change Support
- AV setup
- troubleshooting
- deployment
- decommissioning
- upgrades
- IT troubleshooting
- ServiceNow (SNOW) ticket management
- asset lifecycle support
- automation
- workflow
Location
- London
Work Type
- 100% Onsite
Experience Level
- Depending on level of experience
Salary/Compensations
- Competitive salary and package
Benefits
- Up to 25 days’ vacation per year
- Private medical insurance
- 3 extra days leave per year for charitable work
About the Company
- Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
- We believe in inclusion and diversity and supporting the whole person.
- Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
- Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Equal Opportunity
- We believe that no one should be discriminated against because of their differences.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.