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About the Role
The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments. The role involves communicating with Managers daily, validating operational standards, and coaching staff to create an exceptional guest experience.
Responsibilities
- Assists management with daily Cafe operations.
- Ensures guest satisfaction.
- Supports all departments including Line, Prep, Dish, Receiving, Expo, Bar, Servers, Hosts, Bussers, Retail, and Sales/Banquets.
- Communicates daily with Managers regarding functions and events.
- Validates execution of Hard Rock recipes, steps of service, and ticket times.
- Coaches staff to deliver an amplified experience and create Raving Fans.
- Provides employees with verbal recognition, direction, and support.
- Communicates procedures to employees.
- Evaluates work procedures and identifies methods for increasing efficiency.
- Mentors new employees.
- Trains and empowers employees to exercise good judgment.
- Ensures employees follow safety, sanitation, and security procedures.
- Listens to feedback from guests, employees, and managers.
- Greets employees to promote a positive atmosphere.
- Ensures departmental opening, swing, closing, and cleaning duties are completed.
- Performs employee tasks such as preparing menu items, bussing tables, and serving food.
- Prepares the Cafe and employees for shifts.
- Performs 100% table visits to ensure guest satisfaction.
- Greets all guests and models the use of 10-5-First and Last.
- Resolves guest complaints.
- Listens to guest requests and needs and communicates them to the management team.
- Uses analytics from SMG, Mystery Shop, and Review Pro to improve the guest experience.
- Observes employees to ensure adherence to policy and positive guest experience.
- Assists in the Rock Shop, prepares menu items, buses tables, runs drinks, and serves food.
- Builds business by promoting the company and participating in local events.
- Inspects product levels and storage areas for proper stock and rotation.
- Monitors sales (F&B, Alcohol, and Retail) by the hour.
- Monitors food, beverage, and labor costs to meet goals.
- Observes food preparation to ensure correctness of recipe, temperature, and quality.
- Inspects, tastes, and touches food to ensure freshness, proper temperature, and recipe adherence.
- Validates all Comps and Discounts through inspection.
- Expedites food preparation by checking lead times and monitoring ticket times.
Requirements
- Top performer and Certified Trainer within Department.
- Full time employee.
- Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, Rock Wall®, Hard Rock Rewards®, etc.).
- Proficiency in and can demonstrate Menu/Beverage/Retail knowledge.
- Food/Alcohol Certifications up to date.
- Employees are expected to be able to perform the job functions with reasonable accommodation.
Skills
- Communication (speaking, reading, writing)
- Bilingual preferred
- POS proficiency
- KDS proficiency
- FreshTxt/Open Table proficiency
- Rock Wall® proficiency
- Hard Rock Rewards® proficiency
- Menu knowledge
- Beverage knowledge
- Retail knowledge
- Food safety
- Alcohol safety
- Guest service
- Problem-solving
- Team leadership
- Cost monitoring
- Inventory management
Work Type
- Full time
Experience Level
- Minimum of 1-2 year hospitality industry experience preferred
Education Level
- College coursework preferred
- High school diploma or equivalency required
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.