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About the Role
As an Assistant Store Leader, you will partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive.
Responsibilities
- Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
- Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
- Empower the team to personalize experiences and resolve customer issues effectively.
- Lead customer data capture to support marketing and repeat business.
- Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
- Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
- Act as Store Leader in their absence; foster an inclusive, motivating culture.
- Build community networks to support recruiting and brand awareness.
- Own store sales plans and forecasts; create action plans to address business opportunities.
- Inspire the team to exceed performance standards across all selling channels.
- Partner with corporate teams to analyze market data and optimize strategies.
- Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
- Execute visual directives and ensure an impeccable store environment.
- Communicate sell-through, stock trends, and customer feedback to improve results.
- Oversee opening/closing procedures, cash handling, and facility security.
- Manage schedules and payroll budgets; adjust staffing to business needs.
- Ensure compliance with policies, safety, and loss prevention standards.
- Support inventory management, cycle counts, and shipment accuracy.
- Manage live stream shopping sessions and leverage social media trends to drive engagement.
Requirements
- 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
- Strong leadership communication, and organizational skills.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
- Ability to analyze selling reports, identify trends, and react quickly.
- Strong English language proficiency.
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Skills
- Leadership
- Coaching
- Operational Excellence
- Omni-channel selling
- Virtual selling
- Clienteling
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Retail systems
- Sales analysis
- Visual merchandising
- Inventory management
- Live stream shopping
- Social media trends
Location
- EU
Work Type
- Full-time
Experience Level
- 2+ years retail management experience
Salary/Compensations
- £33,000.00 - £40,000.00
Benefits
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount
- Compelling incentive programme
About the Company
- Kate Spade New York is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more.
- Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- Tapestry represents the diversity of our brands and the diversity of our people. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.