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About the Role
POP MART is seeking a Supervisor to support the Store Manager. This role involves leading the store in all retail aspects and ensuring excellent customer service that meets POP MART's high standards.
Responsibilities
- Take responsibility for the entire store operation, ensuring smooth processes.
- Provide excellent customer service and professionally resolve customer concerns or complaints.
- Train and mentor the sales team, ensuring adherence to company policies and procedures.
- Collaborate with the Store Manager to develop strategies for achieving sales targets.
- Monitor inventory levels and coordinate with the merchandising team for timely restocking.
- Control inventory discrepancies and prevent theft.
- Manage store merchandise presentation, ensuring a well-maintained and appealing appearance.
- Execute daily cash register opening and closing procedures.
- Organize regular team meetings to communicate goals, expectations, and updates.
- Assist with personnel selection, performance evaluation, and onboarding of new team members.
- Handle administrative tasks such as scheduling and sales reporting.
- Be flexible for deployment, including evenings, weekends, and holidays.
Requirements
- Fluent in German with excellent oral and written communication skills.
- Proactive, service-oriented, and passionate about creating memorable shopping experiences.
- Experience in developing and implementing strategies to achieve sales targets.
- Leadership experience with a proven track record of mentoring or managing a team.
- Structured, organized, and detail-oriented work approach.
- Proficient in administrative tasks like scheduling and reporting.
- Ability to manage time effectively and set clear priorities.
- A true team player who motivates others with commitment and a positive attitude.
- Experience in the toy industry or pop culture-affiliated retail segments is a plus.
- Knowledge of the European retail market is a plus.
- Interest or knowledge of designer toys, art toys, or collectibles is a plus.
Skills
- Customer Service
- Store Operations
- Team Leadership
- Inventory Management
- Merchandising
- Sales Strategy
- Team Training
- Scheduling
- Reporting
- Communication
Location
- Berlin, Deutschland
Work Type
- Full-time
- Temporary (12 months)
- Onsite
Experience Level
- Leadership experience
- Experience in retail operations
Salary/Compensations
- €38,000 annually
Benefits
- Attractive salary including team-based sales participation
- 30 days of vacation for a 5-day week
- Exclusive POP MART Toys monthly as a thank you
- Comprehensive training and development programs
- Regular team events & socials
About the Company
- Founded in 2010, POP MART is a leading global pop culture and entertainment company.
- With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
- Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
- As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
Equal Opportunity
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.