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About the Role
Digital Platforms sits at the centre of our digital transformation, enabling how millions of customers interact with us every day. You’ll work at the intersection of business architecture, enterprise transformation and strategic execution. Reporting to the Head of Digital Platforms, Strategy, Governance and Operations you’ll partner closely with senior leaders across Product, Technology, Design, Data and Business to translate strategic priorities into enterprise capabilities, target operating models and transformation initiatives. The remit spans enterprise scale - supporting more than 20 million customers across 36 markets. Success means clearer decision-making through reusable frameworks, stronger alignment between strategy, investment and delivery and accelerated progress towards AI-enabled, platform-led and Agentic Banking.
Responsibilities
- Translate Digital Platforms strategy into executable business architecture, operating models and transformation initiatives
- Solve ambiguous enterprise problems using structured consulting approaches and hypothesis-driven thinking
- Benchmark industry trends, emerging technologies and leading practices to inform Digital Platforms evolution
- Establish enterprise capability roadmaps aligned to long-term Digital Platforms transformation priorities
- Define target operating models that improve alignment across customer strategy, business capabilities, platforms and technology
- Develop business cases, commercial assessments and prioritisation frameworks to support investment decisions
Requirements
- Substantial experience in management consulting, enterprise strategy, business architecture or large-scale transformation
- Demonstrated delivery of complex enterprise-wide strategic initiatives within financial services or another highly regulated industry
- Ability to influence executive stakeholders and coordinate cross-functional programmes across Product, Technology, Design, Data and Business
- Comfortable at building operating models, business capabilities and strategic roadmaps that translate strategy into execution
- Can apply structured problem solving, hypothesis-driven analysis and commercial thinking to inform decisions
- Knowledge of AI-enabled transformation, platform modernisation, intelligent automation or digital banking platforms
Benefits
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support when you return to work
- Contributory pension scheme with a generous employer contribution
About the Company
- We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories.
- We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
Equal Opportunity
- Being open to different points of view is important for our business and the communities we serve.
- At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.