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About the Role
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Your role is to connect with customers, helping them get the most out of their technology while providing an outstanding and memorable experience.
Responsibilities
- Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Create exceptional experiences by tailoring and promoting innovative products and services.
- Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Provide personalized solutions for customers with general mobile or network-related inquiries, ensuring prompt resolution.
Requirements
- A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- The ability to work well within a team, contributing to a positive and high-performing environment.
- Resourceful and proactive in resolving customer inquiries and challenges.
- Full training will be provided so no prior knowledge of our products is required.
- Offers of employment are subject to background checks, including criminal (DBS) and financial checks.
Skills
- Customer Focused
- Team Collaboration
- Problem Solving
Location
- Streatham
Work Type
- Part time 30 hours across 5 days per week
- including weekends on a rotation basis
- Onsite
Salary/Compensations
- £15.10 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Discounts
- Vouchers
- Pension plan
- Career development through learning tools
- Top-notch parental leave policies
About the Company
- We are building a network the UK can count on – one that connects people, places and potential.
- We believe everyone deserves the same chance to stay connected.
- We’re creating more than the UK’s best network; we’re helping close the digital divide, empower communities and drive meaningful progress.
- We believe that everyone should feel they belong.
- We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- We are building a future that works better for everyone.
- We move at pace because what we’re building matters.
- We have invested £11bn in 5G and digital infrastructure.
- We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.
Equal Opportunity
- We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.
- We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
- We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.