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About the Role
Special Projects is seeking an enthusiastic and hyper-organized Operations & Growth Lead for a 12-month maternity cover position, starting February 15, 2027. This role is crucial for maintaining an immaculate physical space, managing operational systems, and overseeing the commercial pipeline.
Responsibilities
- Act as a gatekeeper for Directors' diaries, managing non-urgent queries.
- Ensure the studio's physical state is immaculate, managing the canteen, coordinating repairs, and maintaining tidiness.
- Meticulously maintain the CRM, triage inbound leads, and execute outbound outreach.
- Draft project proposals, including project team, budget, and timeline.
- Project-manage the seasonal newsletter and organize client check-ins.
- Act as event producer for networking dinners.
- Own recurring internal meeting agendas and follow-ups.
- Organize logistics for interviews, workshops, photoshoots, travel, and health & safety compliance.
- Monitor weekly time logging and compile post-project profitability data.
- Run client satisfaction surveys and oversee project archiving.
- Manage recruitment communications and schedule candidate interviews.
- Onboard new staff on studio manuals.
- Organize quarterly team-bonding initiatives.
- Act as the studio's B-Corp lead, preparing the end-of-year impact report and managing the recertification process.
Requirements
- Must be on site in Richmond three days a week with a reliable commute.
- Must be exceptionally tidy and proactive, taking initiative to improve spaces and processes.
- Must have a systemic mind, thriving on creating efficient frameworks and multitasking.
- Must possess excellent, confident communication skills.
- Must bring a positive, optimistic energy to the team and clients.
- Must be comfortable with a dog-friendly workplace and a studio puppy.
Skills
- Operations Management
- Growth Strategy
- CRM Management
- Lead Triage
- Outbound Outreach
- Proposal Writing
- Project Management
- Client Relationship Management
- Event Production
- Logistics Coordination
- Recruitment Support
- Onboarding
- B-Corp Compliance
- Time Management
- Budget Management
- Communication Skills
- Organizational Skills
Location
- Richmond, London
Work Type
- Hybrid work: Monday to Wednesday in the studio, Thursday and Friday from home.
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- London Living Wage commitment
Benefits
- 25 days holiday (plus bank holidays)
- Constant supply of fruit, snacks and drinks in the office
- Daily team lunch
- £250 annual wellness budget
- £500 annual learning and development budget
- Pension scheme with matching contributions
- Cycle to work scheme
- £100 for birthday (donation, gift, or both)
- Volunteering opportunities with partner charities
- Pro-rata benefits for part-time employees
About the Company
- Special Projects is a design and invention studio in Richmond, London, founded by designer Clara Gaggero Westaway and magician Adrian Westaway.
- Mission: to enhance the unquantifiable aspects of life (empathy, wellbeing and delight) through meaningful design and invention.
- Team of designers, researchers and inventors guided by five values: relevance, empathy, clarity, magic and optimism.
- Certified B Corp.
- Works with brave companies to bring clarity to complex problems and turn them into products and experiences people love.
- Clients include the BBC, Braun, Google, Lego, Logitech, Samsung, Sonos and the University of Oxford.
Equal Opportunity
- Special Projects is committed to building a diverse, equitable, and inclusive team and studio culture.
- Welcomes and encourages applications from people of all backgrounds, identities, and lived experiences.
- Particularly keen to hear from women, trans and gender-nonconforming people, candidates from Black, Asian, and minoritised ethnic backgrounds, disabled and neurodivergent individuals, and caregivers.
- Offers reasonable adjustments during the application or interview process.
- Does not request credit checks or criminal record disclosures during the application process.