Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Strategy & Operations Manager, EMEA Growth & Engagement role.
Rezi rewrites your resume against Wolt - English's job description. Free.
Tailor your resume to this Strategy & Operations Manager, EMEA Growth & Engagement role.
Rezi rewrites your resume against Wolt - English's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Strategy & Operations Manager, EMEA Growth & Engagement posting at Wolt - English — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Strategy & Operations Manager, EMEA Growth & Engagement posting at Wolt - English — free, in seconds.
About the Role
We are looking for a Strategy & Operations Manager to join our EMEA Growth & Engagement team. This role focuses on understanding and improving the Wolt+ and Deliveroo Plus membership programs across 40+ markets in Europe and the Middle East. You will identify and prioritize opportunities to enhance member experience and subscription health, understand evolving customer needs throughout the Plus lifecycle, and drive initiatives from strategy through execution to achieve measurable business results.
Responsibilities
- Build a clear view of the largest opportunities to improve member engagement and subscription health across EMEA.
- Understand the member lifecycle end to end, identifying customer pain points and translating insights into practical interventions.
- Own initiatives from initial problem definition through to execution and results, collaborating with cross-functional teams.
- Build and run an experimentation roadmap against high-priority opportunities, designing and analyzing A/B tests.
- Track and own key performance indicators, driving corrective actions as needed.
- Collaborate with local and regional teams to ensure strategies align with customer needs and market context.
- Identify opportunities to make Plus easier to understand, use, and derive value from throughout the membership lifecycle.
Requirements
- 5+ years of relevant experience in strategy & operations, consumer growth or engagement at a leading consumer technology/platform company, subscriptions/loyalty/membership businesses, or management consulting with subsequent operating experience.
- Strong problem-solving and prioritization skills, with the ability to structure ambiguous problems.
- Proficiency in analytical and experimentation skills, including designing and interpreting A/B tests.
- Strong spreadsheet skills are a must-have; SQL experience is useful.
- Customer and lifecycle judgment to understand evolving customer behavior and needs.
- Demonstrated business ownership and independence, with experience driving measurable business results.
- Effective people and project management skills to inspire and coordinate cross-functional teams.
- AI fluency or excitement to quickly adopt and utilize AI tools for work efficiency.
- Strong business acumen and an eye for superb user experience, understanding economic trade-offs.
Skills
- Strategy & Operations
- Consumer Growth
- Customer Engagement
- Subscription Management
- Loyalty Programs
- Membership Programs
- Management Consulting
- Problem-Solving
- Prioritization
- Analytical Skills
- Experimentation Design
- A/B Testing
- Data Analysis
- Spreadsheet Proficiency
- SQL
- Customer Lifecycle Management
- Business Ownership
- Project Management
- AI Tools
- Business Acumen
- User Experience
Location
- EMEA
Work Type
- Full-time
Experience Level
- 5+ years
About the Company
- At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
- We started with delivery of restaurant food and now deliver (almost) everything, operating in over 500 cities in 30 countries.
- In 2022, Wolt joined forces with DoorDash to continue global expansion.
- Working at Wolt is exciting, offering opportunities to learn, build, and ship more, with challenges and fun.
- We value self-starters with drive and entrepreneurial spirit.
Equal Opportunity
- We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
- We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
- Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring.