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About the Role

Spire St Anthony's Hospital is seeking a Bank Physiotherapy Administrator to ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Responsibilities

Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
Manage the Patient Discharge process and follow up Patient Satisfaction surveys.
Provide general administrative support to the Head of Department and Lead Physiotherapists.
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter.
Ensure an accurate record of the communication is held.
Maintain departmental electronic and manual filing systems accurately.
Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.

Requirements

Excellent interpersonal and communication skills.
Ability to build and maintain effective working relationships, both internally and externally.
Strong focus on delivering and meeting customer expectations.
Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
The ability to work effectively as part of a team.
IT literate and a competent user of the MS Office suite of products.
Able to work under pressure and to tight deadlines, with good organisational skills.

Skills

SAP
MS Office suite

Location

Sutton

Work Type

Bank
Flexible Working

Salary/Compensations

Competitive rates

Benefits

Bank colleagues are paid weekly.
Competitive rates for flexible work.
Free onsite car park.
Access to Spire Healthcare pension.
Access to Blue Light Card discounts.
Smartspending discounts via ‘Spire for You’.
Wellbeing Centre access via ‘Spire for You’.
Free uniform.
Free DBS.
Full induction, including mandatory training updates.
Opportunities for further training and progression into permanent posts.
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.

About the Company

Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together.
With a completed £27m development investment, we provide very high quality healthcare to patients around Sutton, Epsom, Surrey and South London.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Equal Opportunity

Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.