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Tailor your resume to this Legal Assistant / Client Support Analyst (Triage) role.
Rezi rewrites your resume against Juno's job description. Free.
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Don't guess if your resume is good enough.
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About the Role
You will be the first point of contact for clients via phone or email, providing updates and answering questions to ensure a positive experience with Juno. You will also assist in progressing cases by liaising with clients, other law firms, and third parties for outstanding documents and information, and uploading legal documents to our system. The role emphasizes clear, timely, and jargon-free communication to maintain an excellent client experience. This is an ideal opportunity for someone who enjoys client interaction and thrives in a busy setting, offering career development in the legal sector with hands-on property law and conveyancing experience.
Responsibilities
- Act as the first point of contact on phones or emails for the day, providing updates and answering questions.
- Work directly with legal teams to transfer calls internally, take messages, or escalate complex emails.
- Help progress cases by chasing clients, other law firms, and third parties for outstanding documents and information.
- Upload legal documents and information to the system.
- Ensure communication is clear, timely, and jargon-free to maintain an excellent client experience.
Requirements
- Recent experience (within the last 12 months) working in an estate agency or legal experience in residential conveyancing.
- Must be motivated and focused.
- Must want to start a legal career at a law firm that’s doing things differently.
- Must apply through Recruitee service with a compelling cover letter and recent CV/résumé.
Skills
- Client communication
- Case progression
- Document uploading
- Interpersonal skills
Location
- Work-from-home
Work Type
- Full-time
Experience Level
- Entry-level
- Junior
Education Level
- A law degree is a bonus but not required.
Benefits
- Career development opportunities
- Hands-on experience in property law and conveyancing
About the Company
- Juno is a law firm for the digital age, transforming the experience of buying and selling a home by making conveyancing simpler, clearer, and faster.
- Juno is a modern law firm specializing in residential conveyancing and operating throughout England and Wales.
- Completes thousands of sale, purchase, and remortgage transactions annually.
- Trusted with panel membership by over 80 mortgage lenders.
- Rated as one of the best conveyancing firms in the UK (4.9/5 on Trustpilot).
- Has built its own software in-house, allowing clients to manage conveyancing online and track progress.
- Optimized the process to complete transactions 50% faster than the average law firm.