Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Support Worker role.
Rezi rewrites your resume against Riverside's job description. Free.
Tailor your resume to this Support Worker role.
Rezi rewrites your resume against Riverside's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Support Worker posting at Riverside — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Support Worker posting at Riverside — free, in seconds.
About the Role
As a Support Worker, you will provide essential support to customers within our supported services, assisting them in various ways such as connecting them with employability coaches, managing finances, signing up for benefits, and helping them transition to more permanent housing. Your role is crucial in boosting customer confidence and supporting their journey towards rebuilding their lives, while maintaining accurate records of all activities.
Responsibilities
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders.
- Organising and carrying out regular planned reviews of support and risk plans.
- Engaging customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training.
- Supporting customers to remove barriers to accessing employment, education, and training.
- Signposting customers to appropriate external support services.
- Supporting customers to be ‘tenancy ready’ to enable successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs.
- Empowering customers to move towards self-management of their medication.
- Leading on support initiatives including Group Work.
- Ensuring the safety of customers by following local safeguarding procedures.
- Escalating significant risks appropriately.
- Recording and updating clear, factual, accurate, strengths-based customer information.
- Facilitating the referral process into the service and assessing potential new customers.
- Contributing to the delivery of a housing management service.
- Working with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Cleaning and preparing rooms as appropriate.
- Resolving difficult and challenging situations in a sensitive and informed way.
- Developing and maintaining local partnerships to provide a holistic range of support for customers.
- Carrying out day-to-day administration and operational duties.
- Working flexible hours to meet customer and business needs.
- Travelling to different properties within the defined area as and when required.
- Using the Lone Worker system as and when necessary.
- Carrying out all duties within Riverside’s Policy and Procedure framework.
- Delivering your role in line with Riverside company values.
- Participating in team meetings, attending regular supervisions and reflecting practice sessions.
- Undertaking regular training and taking responsibility for continuous development.
- Undertaking additional duties and responsibilities in consultation with your Line Manager.
Requirements
- Experience of working with vulnerable people.
- Experience of delivering structured support and risk management.
- Ability to work flexible hours to meet customer and business needs.
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills.
- Ability to plan, prioritise, and organise tasks to achieve results.
- Must be able to work flexibly during the hours of operation.
- Must maintain levels of confidentiality at all times.
- Must be committed to equal opportunities and promote non-discriminatory practices.
Skills
- Team player
- Caring nature
- Empathetic nature
- Resilient
- Can-do attitude
- Administrative skills
- IT skills
Location
- The Boundaries and Lucas Court, Romford
Work Type
- Permanent
- 30 hours per week
- Rota Basis
- 5 days out of 7 including weekends and bank holidays
Experience Level
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- Experience of working in challenging environments
Salary/Compensations
- £29,713.46 per annum, pro rata
Benefits
- Competitive pay
- Generous pension
- 25 days holidays plus bank holidays (pro rata)
- Investment in your learning, personal development and technology
- A wide range of benefits
About the Company
- Riverside is a housing association with a difference – enhancing the everyday for all our customers.
- For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
- We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
- Our work ranges from homelessness services to social care, employment support to retirement living.
- Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent.
- We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
- We have plans to build over 15,000 affordable homes over the next decade.
Equal Opportunity
- We are inclusive. At Riverside, we value diversity in all its forms.
- We foster a workplace where all individuals are respected, empowered, and heard.
- Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
- Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.