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About the Role
Support customers by connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits, or moving them to a more permanent home. Boost customer confidence and support them on their journey as they rebuild their lives, while maintaining accurate records.
Responsibilities
- Lead on co-producing bespoke support and move-on plans, involving key stakeholders.
- Organize and carry out regular planned reviews of support and risk plans.
- Engage customers to meet agreed outcomes and develop life skills.
- Assist customers with day-to-day support and tenancy-related matters.
- Identify and promote opportunities for employment, education, and training.
- Support customers to remove barriers to accessing employment, education, and training.
- Signpost customers to appropriate external support services.
- Support customers to be ‘tenancy ready’ to enable successful move on.
- Support customers to be financially independent through budgeting plans and maximizing income.
- Support and monitor customers’ healthcare needs.
- Empower customers to move towards self-management of their medication.
- Lead on support initiatives including Group Work.
- Ensure the safety of customers by following local safeguarding procedures.
- Record and update clear, factual, accurate, strengths-based customer information.
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
- Work flexible hours to meet customer and business needs.
- Travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times within Riverside’s Policy and Procedure framework.
- Deliver role in line with Riverside company values.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development.
- Undertake additional duties and responsibilities in consultation with Line Manager.
Requirements
- Experience of working with vulnerable people.
- Experience of delivering structured support and risk management.
- Be a team player with a caring and empathetic nature.
- Possess a resilient, can-do attitude.
- Ability to work as part of a team.
- Understanding of supporting vulnerable people.
- Ability to work flexible hours to meet customer and business needs.
- Ability to work lone working.
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills.
- Ability to plan, prioritise, and organise tasks to achieve results.
- Commitment to equal opportunities and promotion of non-discriminatory practices.
Skills
- Empathy
- Resilience
- Can-do attitude
- Teamwork
- Administrative skills
- IT skills
- Risk management
- Budgeting
- Medication management
- Safeguarding procedures
- Psychologically Informed approaches
- Trauma Informed Care principles
Location
- The Boundaries and Lucas Court, Romford
Work Type
- Permanent
- Full-time
- Flexible hours
Experience Level
- Entry level
- Mid-level
Salary/Compensations
- £29,713.46 per annum
Benefits
- Competitive pay
- Generous pension
- 25 days holidays plus bank holidays
- Investment in learning, personal development and technology
About the Company
- Riverside is a housing association enhancing the everyday for all customers.
- For 90 years, Riverside has been revitalizing neighbourhoods and supporting communities by providing homes.
- Owns or manages around 75,000 homes across the UK.
- Leading provider of supported housing services, particularly for those affected by homelessness.
- Plans to build over 15,000 affordable homes over the next decade.
Equal Opportunity
- Riverside values diversity in all its forms.
- Fosters a workplace where all individuals are respected, empowered, and heard.
- Is a Disability Confident Employer.
- Operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.