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About the Role
We're looking for Admissions Hosts to join our fantastic team at the London Eye, welcoming thousands of guests every day to one of London's most iconic attractions. As an Admissions Host, you'll be at the heart of the guest experience, making every interaction memorable by helping visitors choose the best tickets and experiences, managing queues, and providing outstanding customer service. You'll be confident, approachable, and passionate about creating unforgettable days out.
Responsibilities
- Welcome guests with energy, enthusiasm, and a friendly smile
- Sell tickets for the London Eye, River Cruise, and other Merlin attractions
- Help guests choose the best ticket options and promote additional experiences and upgrades
- Provide exceptional customer service while exceeding guest expectations
- Manage queues and ensure guests have a smooth, enjoyable arrival experience
- Handle cash and card transactions accurately while following company procedures
- Maintain excellent product knowledge to confidently answer guest questions
- Work closely with your team to achieve daily sales and customer service targets
- Support colleagues across the attraction whenever needed
- Follow all health and safety procedures to ensure a safe environment for guests and colleagues
Requirements
- A confident communicator who enjoys interacting with hundreds of guests each day
- Passionate about delivering exceptional customer service
- Comfortable recommending ticket upgrades and additional experiences in a genuine, guest-focused way
- Able to remain positive and professional in a fast-paced environment
- A great team player who enjoys supporting colleagues and working towards shared goals
- Comfortable handling cash and following operational procedures
- Aged 18 or over due to health and safety regulations
Location
- London
Work Type
- Full-time
- Flexible shifts including weekends, bank holidays and school holidays
Salary/Compensations
- GBP £13.84/Hr.
Benefits
- Hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- Merlin Magic Pass - FREE tickets to Merlin attractions globally
About the Company
- Merlin Entertainments