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About the Role
As a Reservation Agent/Supervisor, you are the first point of contact for guest inquiries, ensuring a positive impression before arrival with tailored booking solutions. Through careful reservation management, you contribute to a smooth operation and optimal hotel occupancy.
Responsibilities
- Accept and reliably process individual reservations, managing the entire booking process until confirmation.
- Meticulously maintain reservation data in the PMS system, ensuring accurate data for smooth hotel operations.
- Advise guests by phone on hotel location, amenities, and services, finding suitable offers for their needs.
- Actively sell rooms with a focus on revenue optimization and manage occupancy through targeted category sales.
- Collaborate closely with Front Office teams, coordinate relevant guest information, and ensure professional handover of VIP guests.
Requirements
- Ideally possess completed vocational training in the hotel industry and initial experience in reservations or front office.
- Enthusiasm for guest contact and convincing, friendly, service-oriented communication.
- Strong communication and expression skills with very good German language proficiency (minimum B2 level).
- Ability to work independently, responsibly, and solution-oriented, maintaining an overview with multiple inquiries.
- Flexibility for various shifts between 8:00 AM and 6:00 PM.
Skills
- Reservation management
- Guest communication
- Revenue optimization
- PMS system operation
- Front Office collaboration
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- Vocational training in the hotel industry
Benefits
- Permanent employment contract with long-term prospects.
- Subsidy for Deutschlandticket up to €58 monthly.
- Company health insurance starting from the seventh month of employment.
- E-bike/E-scooter leasing (Go for Green) starting from the seventh month.
- Free trial overnight stay during the onboarding phase.
- Exclusive employee rates at all b'mine hotels and with WorldHotels and BWH Hotels worldwide.
- Regular employee events.
- Attractive discounts and benefits from cooperation partners.
About the Company
- The company fosters flat hierarchies, tolerance, sincerity, and values personality.
- They are shaping the future of the hotel industry.