Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Support Specialist DACH (m/w/d) - Vertriebsinnendienst role.

Rezi rewrites your resume against Zytomed Systems GmbH's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Support Specialist DACH (m/w/d) - Vertriebsinnendienst posting at Zytomed Systems GmbH — free, in seconds.

About the Role

This role is responsible for the complete order processing within our ERP system, from order acceptance through order and shipping control to invoicing. You will competently advise our customers via email and telephone, process incoming inquiries, and coordinate their internal processing. You will create offers and provide price information in coordination with our sales team. You will act as the interface between customers, sales, logistics, purchasing, quality management, and technical service. You will handle complaint management and take care of returns and replacement deliveries. You will continuously maintain customer master data and price conditions. You will be responsible for the billing of service and maintenance services.

Responsibilities

Complete order processing in the ERP system, from order acceptance to invoicing.
Customer consultation via email and telephone, processing inquiries, and coordinating internal handling.
Creating offers and providing price information in coordination with the sales team.
Acting as the interface between customers, sales, logistics, purchasing, quality management, and technical service.
Handling complaint management, returns, and replacement deliveries.
Continuously maintaining customer master data and price conditions.
Billing of service and maintenance services.

Requirements

Successfully completed commercial apprenticeship (e.g., Industrial Clerk, Wholesale and Foreign Trade Clerk).
Ideally 3-5 years of professional experience in internal sales, customer service, or order processing.
Interest in the medical technology industry and its innovative developments.
Strong communication skills and high customer orientation.
Reliability, motivation, and willingness to continuously acquire new knowledge.
Proficiency in MS Office and ERP systems; CRM system experience is a plus.
Native-level German language skills and good English language skills.
Ability to work well in a team and independently.
Organized, structured work approach, maintaining an overview even in challenging situations.

Skills

MS Office
ERP systems
CRM systems (advantageous)
Communication skills
Customer orientation
Organizational skills
Structured working methods

Location

Germany

Work Type

Full-time
Part-time (minimum 30 hours)
Hybrid working

Experience Level

3-5 years of professional experience

Education Level

Commercial apprenticeship

Salary/Compensations

Attractive remuneration

Benefits

Long-term employment with an unlimited contract.
Diverse development opportunities.
Appreciative leadership culture and respectful interaction.
Structured onboarding with individual support.
Collaboration with highly qualified specialists and scientists.
Work-life balance through flexible working hours and hybrid work options.
Days off on Christmas Eve and New Year's Eve.
Regular company events.

About the Company

ZYTOMICS specializes in in-vitro diagnostics with locations in Germany, France, Switzerland, and the USA.
We are a leading manufacturer and provider of a continuously evolving and comprehensive portfolio of clinical cancer diagnostics products.
Our goal is to equip pathologists in public institutions and private laboratories with the products, solutions, and expertise needed for precise and reliable cancer diagnosis.