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About the Role
Serves as the face-to-face point of contact for patients, obtaining necessary information to register and financially clear them. Enhances the patient experience by demonstrating knowledge of Sutter Health's system and service offerings.
Responsibilities
- Greets patients/family members and obtains/verifies relevant information for registration and financial clearance.
- Serves as the customer service point of contact at the point of service.
- Demonstrates knowledge of Sutter Health's system and service offerings.
Requirements
- Minimum 1 year of experience in a hospital, clinic, insurance company, managed care organization, or financial services setting.
- Experience performing financial counseling, financial clearance, and customer service activities.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Skills
- Knowledge of patient access and financial counseling functions in acute and non-acute healthcare settings.
- Understanding of insurance terminology, medical terminology, EMTALA regulations, and consent laws.
- Strong time management skills.
- Proficiency with multiple computer systems including patient registration and accounting systems, payment posting applications, document imaging and scanning systems, telephone systems, payer websites, and data quality monitoring tools.
- Excellent verbal, written, and active listening skills.
- Strong attention to detail and accuracy.
- Effective decision-making and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to meet or exceed customer service, productivity, and quality metrics.
- General computer proficiency.
Location
- CPMC-California Pacific Med Center Van Ness
Work Type
- Day/Evening/Night
- Short Hour
- Rotating Weekends
Experience Level
- Minimum 1 year of experience
Education Level
- High school diploma or equivalent education/experience
Salary/Compensations
- $35.08 to $49.10 / hour
Benefits
- Comprehensive benefits package
About the Company
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Equal Opportunity
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.