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About the Role

As a Customer Success - Access Operations Specialist at AMBOSS, you will play a key role in ensuring institutional partners unlock the full value of AMBOSS, embedding it into daily clinical and teaching routines, and strengthening user experience, retention, and growth. You will support International and US customers and Sales Managers, contributing to revenue and internationalization goals.

Responsibilities

Manage, prioritize, and address requests from B2B Sales Team and institutional administrators for license and trial launches.
Consult internal Sales stakeholders and institutional customers on the best access method for AMBOSS.
Set up agreed access methods by following through on technical implementation details with IT teams and internal stakeholders.
Own the project management of complex access set-ups, such as single sign-on or licenses with multiple access methods.
Conduct in-depth analysis of customer adoption patterns, translating data into actionable insights.
Work closely with Engineering, Data, Sales, Marketing, and other departments to tackle customer challenges and improve support.

Requirements

Previous experience in customer success or customer support (1-2 years or an internship).
Outstanding written and verbal communication skills.
Ability to break down complex topics and communicate them appropriately.
Pragmatic and action-oriented approach to work.
Decisive with the ability to make well-reasoned decisions even with incomplete information.
Ability to build rapport with stakeholders across different countries and seniority levels.
Project management mindset and ability to organize work independently.
Analytical mindset and affinity for numbers.
Eye for efficiency and contribution to process improvement.

Skills

Customer Success
Customer Support
Communication
Project Management
Analytical Skills
Process Improvement

Location

Berlin (Hybrid)

Work Type

Hybrid

Experience Level

1-2 years

Education Level

Degree in Business Administration, Marketing, Management or a relevant field

Benefits

30 paid vacation days
AMBOSS holiday
Personal purpose day
Daily healthy breakfast & lunch by in-house chef
AMBOSS daycare
Work remotely from other office spaces in Cologne, Sardinia, Cape Town
Urban Sports Club – M plan
Fitbit Versa 3
Deutschland Ticket

About the Company

AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool.
Our team brings together care, innovative thinking, and cutting-edge AI medical technology.
Our founders launched AMBOSS in 2012 with the goal of creating a tool they wished they had during medical school and clinical practice.
We’ve grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US.
Our offices are located in Berlin, Cologne, New York, Cagliari and Cape Town.

Equal Opportunity

We believe that diversity is a powerful driver of innovation and progress. That’s why we are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, gender identity—is valued and given equal opportunity to thrive.
We warmly welcome people of all backgrounds to help us fulfil our mission: empowering all medical professionals to provide the best possible care.
Even if you don’t meet every single point in the job description, we still encourage you to apply.

Customer Success - Access Operations Specialist at AMBOSS | BE, DE | Rezi