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About the Role

Research & Insights sits at the intersection of human understanding and commercial impact. We are a group of world-class researchers, data scientists, strategists and designers who help organisations understand the people they serve and turn that understanding into growth. As a Manager, you will help lead the fusion of qualitative depth with quantitative rigour, advanced analytics and AI, contributing to how EY Studio+ delivers evidence-led transformation for some of the largest and most prominent organisations across multiple sectors.

Responsibilities

Manage the delivery of complex research and insight programmes, ensuring alignment to client strategy, measurable outcomes and EY quality standards.
Design and deliver genuinely mixed-method programmes — integrating qualitative design research (ethnography, contextual inquiry, co-creation, diary studies) with quantitative research (U&A studies, concept testing, Voice of Customer and segmentation) — from scoping and survey design through to analysis and reporting — alongside statistical modelling and data analysis.
Manage cross-functional insight and customer experience design workstreams, aligning research, analytics, strategy and design around a shared customer-led vision, integrated plan and measurable outcomes.
Apply strong expertise in statistical modelling and advanced analytics, translating complex data into robust, commercially focused recommendations and customer segmentations.
Embed AI across the research lifecycle — using it to accelerate synthesis, augment analysis and enhance the speed and quality of insight and develop AI-enabled research outputs that positioning EY Studio+ at the leading edge of applied, responsible AI in insight generation.
Build and maintain strong client relationships, contributing to agendas and supporting strategic customer, brand and growth decisions.
Contribute to thought leadership on emerging research, insight and AI trends, supporting EY’s position as a long-term strategic partner.
Lead and develop high-performing cross-functional teams spanning customer insight, data and analytics, strategy and customer experience design; help set direction, clarify accountabilities, enable effective collaboration, and line-manage and coach individuals through the work.
Act as a role model and coach for junior colleagues, maintaining EY Studio+'s values, high quality of care and strong culture, while managing hard factors such as issues and risks.
Contribute to business development, including opportunity shaping, developing proposals and client pitches, and supporting pipeline development through your client relationships and market knowledge.
Contribute to market-facing thought leadership and the evolution of the EY Studio+ proposition and play an active role in the go-to-market for our Solutions, including Customer Experience (CX), shaping how R&I insight is packaged and taken to clients.
Maintain rigorous standards across project governance, commercial management, risk and quality assurance in line with EY policies.

Requirements

Demonstrate customer insights specialism and recognised depth in understanding customer needs, behaviours, motivations and experiences, alongside the ability to connect insight to customer experience design and business transformation.
Genuine mixed-method research background with deep, hands-on expertise across both qualitative and quantitative methods, with the ability to design and integrate them within a single programme.
Strong experience in statistical modelling and advanced analytics, with a proven ability to turn data into commercial insight.
Hands-on proficiency in research and analysis tools - including Q/Displayr, SPSS and Qualtrics – and be be familiarity with behavioural science, systems thinking and social listening methods.
Experienced in using AI in research and as an output - applying AI tools to accelerate analysis, synthesis and the creation of research deliverables.
Experience leading cross-functional teams and workstreams - with experience of helping set direction and delivering through multidisciplinary teams spanning customer insight, analytics, strategy and customer experience design, while mentoring and growing high-performing practitioners.
Consulting, professional services or agency background, with a track record of managing complex client workstreams or engagements with strong senior-stakeholder communication, storytelling and stakeholder-management skills.
Able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts.
Show that you have consistently produced research & insight work of high quality in regulated sectors that is accurate, complete and compelling.
Able to create presentations that are clear and impactful, translating EY Studio+ UK ’s services into meaningful value propositions for clients.
Show how you have contributed to a positive design team environment.

Skills

Customer insights
Qualitative research
Quantitative research
Statistical modelling
Advanced analytics
AI in research
Cross-functional team leadership
Client relationship management
Business development
Thought leadership
Q/Displayr
SPSS
Qualtrics
Behavioural science
Systems thinking
Social listening

Location

Work Type

Full-time

Experience Level

Manager

Education Level

Degree level qualification in a relevant field (e.g. social sciences, statistics, psychology, market research, data science)
Industry-recognised research or analytics accreditation (e.g. MRS), or relevant platform/AI certification

Benefits

Competitive remuneration package
Support for flexible working
Career development support
FlexEY benefits package
Support, coaching and feedback from engaging colleagues
Opportunities to develop new skills
Freedom and flexibility to handle your role

About the Company

Growth comes from solving problems that matter for people, customers, patients, employees, and society at large.
At EY Studio+ UK, we are building a better working world, by putting the human first.
Our work is rooted in the way people make decisions, it’s helps us to help businesses make better choices and solve the most pressing problems.
We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.
We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.