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About the Role

The Manager leads the UKTA New Business & Fund Activity Team, accountable for the governance, control, and delivery of its portfolio. The team manages new-client onboarding, client and fund offboarding, and fund lifecycle activity. This role ensures priorities are clear, resources are allocated, risks are managed, and activity is delivered to the required quality and timeline.

Responsibilities

Lead, motivate, and develop the UKTA New Business & Fund Activity Team, setting clear priorities, objectives, and standards.
Allocate new business, fund activity, transition, and change assignments based on complexity, risk, capacity, and capability.
Maintain oversight of delivery plans, milestones, dependencies, testing, approvals, and operational readiness.
Ensure skilled and appropriately authorized Partners are assigned to lead and independently review activity.
Maintain an effective control environment covering ownership, segregation of duties, quality review, evidence retention, issue management, and escalation.
Provide governance and constructive challenge over client and fund setup across relevant transfer-agency systems.
Ensure procedures, checklists, runbooks, operating models, and lessons learned remain current, accessible, and embedded.
Oversee requirements, solution design, testing, defect management, implementation, and post-implementation review.
Provide clear management reporting on portfolio status, capacity, risks, issues, dependencies, and outcomes.
Own workforce planning, including recruitment, onboarding, succession planning, cross-training, and contractor support.
Set individual objectives and hold regular performance, development, and coaching discussions.
Build an inclusive, collaborative, and high-performing team culture.
Maintain effective relationships with clients and colleagues across Fund Accounting, Technology, Custody, Depositary, IOO, Product, Risk, and Compliance.
Oversee dependencies and risks associated with external providers and vendors.
Sponsor improvements that strengthen controls, enhance client outcomes, increase efficiency, and reduce operational risk.
Act as the senior escalation point and decision-maker for complex or high-risk activity.

Requirements

Strong knowledge of Northern Trust, UK transfer agency, the relevant regulatory environment, and UKTA products and services.
Proven people-management experience, including objective setting, coaching, development, recruitment, performance management, and workforce planning.
Experience leading teams responsible for complex new business, fund activity, operational change, transitions, or comparable delivery portfolios.
Ability to govern multiple concurrent assignments through structured planning, reporting, risk management, and timely escalation.
Strong client and stakeholder-management experience within financial services.
Experience overseeing requirements, process design, testing, implementation readiness, and post-implementation review.
Strong understanding of operational risk, controls, incident management, regulatory obligations, and audit-ready evidence.
Experience coordinating distributed teams and delivery across multiple functions, locations, and external providers.
Strong analytical, prioritization, communication, presentation, and negotiation skills.
Evidence of delivering sustainable process improvements and embedding lessons learned.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

People management
Objective setting
Coaching
Development
Recruitment
Performance management
Workforce planning
Team leadership
Complex new business management
Fund activity management
Operational change management
Transition management
Delivery portfolio management
Structured planning
Reporting
Risk management
Escalation
Client management
Stakeholder management
Process design
Testing
Implementation readiness
Post-implementation review
Operational risk management
Control management
Incident management
Regulatory compliance
Audit-ready evidence
Distributed team coordination
Cross-functional delivery
Vendor management
Analytical skills
Prioritization skills
Communication skills
Presentation skills
Negotiation skills
Process improvement
Lessons learned embedding

Location

United Kingdom

Work Type

Full-time
Permanent
Monday to Friday
Hybrid

Experience Level

Manager

Benefits

Time Off in Lieu for approved weekend work

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management, and banking services.
Founded in 1889, the company is guided by principles of Service, Expertise, and Integrity.
With over 135 years of financial experience and more than 24,000 partners, Northern Trust serves sophisticated clients using leading technology and exceptional service.
Northern Trust offers a flexible and collaborative work culture with a strong history of financial strength and stability.
Movement within the organization is encouraged, senior leaders are accessible, and the company is committed to an inclusive workplace and community assistance.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of its culture.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.