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About the Role
Manage all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments. Utilize systems like Opera Cloud and ResaWeb for accurate record-keeping and reporting. Provide excellent customer service, clear communication, attention to detail, and teamwork. Support other departments to ensure guests enjoy a seamless experience.
Responsibilities
- Manage all aspects of individual and group bookings (7 rooms or more) with or without catering
- Handle enquiries
- Confirm reservations
- Manage payments
- Track changes
- Ensure all arrangements are clearly communicated across departments
- Use systems like Opera Cloud and ResaWeb to maintain accurate records
- Provide reports
- Support other departments
- Help ensure guests enjoy a seamless experience
Requirements
- At least 2 years’ experience in reservations or customer service, preferably in hotels
- Proficiency with ResaWeb and Opera Cloud
- Comprehensive knowledge of reservation procedures
- Understanding of group bookings procedures and expectations
- Dazzling customer service abilities
- Smooth communication abilities, both written and spoken
- Fluent English speaking and writing skills
- Professional business correspondence skills
- Tech-savvy with Office365
- Always on the lookout for technological tools that can simplify and enhance performance
- Exceptional organisational skills
- Attention to detail
- Sharp problem-solving skills
- Ability to stay cool under pressure
- Flexibility to work mornings, lates, weekends and holidays as needed
- A solid grasp of the travel industry and hotel operations
- Stellar multitasking abilities
- Numerical skills
- A keen hunger for knowledge that benefits both personal growth and work excellence
Skills
- Customer service
- Communication
- Attention to detail
- Teamwork
- Opera Cloud
- ResaWeb
- Office365
- Problem-solving
- Multitasking
- Numerical skills
Location
- London Heathrow Central
Work Type
- Part-Time
- Permanent
Experience Level
- 2 years experience in reservations or customer service
Education Level
- High school or vocational diploma
- Degree in hospitality or tourism is a plus
Salary/Compensations
- GBP 14000 - GBP 15000
Benefits
- Free night stays in our UK hotels
- 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere
- Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- One-night stay to experience the guest perspective
About the Company
- Accor is a worldwide leader in hospitality.
- Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
- We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers.
- Our hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.
- By working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader.
- With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.