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About the Role

The Field Service Specialist supports customers globally, focusing on the deployment, maintenance, and support of CoolIT products in the field to ensure quality and adherence to industry standards.

Responsibilities

Perform on-site and/or support remote installations of CoolIT products.
Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems.
Read and interpret blueprints and technical drawings.
Provide technical support to ASP or End-User on-site technicians.
Offer Plumbing and HVAC consultation to internal teams.
Develop subject matter expertise in CoolIT’s product portfolio.
Deliver training to customers, service technicians, and internal staff.
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers.
Ensure compliance with relevant environmental, health, and safety regulations.
Complete accurate service documentation, including reports and system testing records.
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.

Requirements

Experience in a Service Specialist or equivalent technical role with a solid understanding of project workflows.
Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
Mission-critical environment experience is required.
Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
Professional communication skills—verbal and written (English).
Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).
Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.

Skills

Technical Cooling System Loops
Plastic fusion
Victualic piping
Microsoft Office (Word, Outlook, Excel)
Professional communication
Plumbing consultation
HVAC consultation
Customer support
Technical documentation
Troubleshooting
Service processes
Environmental, health, and safety regulations compliance
Training delivery
Project management
Hydronics
Control systems integration
High-level programming logic
Software platforms for FSM
Organizational skills
Interpersonal skills
Customer service skills
Independent work
Remote troubleshooting

Location

Global
Remote

Work Type

Remote
Full-Time

Experience Level

Minimum Qualifications
Preferred Qualifications

Education Level

Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred.

Salary/Compensations

$67,800 - $101,800

Benefits

Employer-provided benefits coverage begins on the first day of the month following your date of hire.
Medical, dental, and vision coverage with premiums shared between employer and employee.
Voluntary Life & AD&D Insurance (Employee-paid).
Employer-paid premiums for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
401(k) Retirement Plan with 2% employer-sponsored contribution.
Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown.
Professional Development: $1,000 annually to support professional development and continued learning.
Medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program.
On-Site childcare and fitness facilities may be available at select Ecolab locations.

About the Company

CoolIT, an Ecolab Company, is a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers.
We design and manufacture solutions used by the largest tech companies globally.
Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.
As demand for generative AI, high-performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Equal Opportunity

Successful candidates for this position will be required to undergo background checks, including criminal record checks and education verification.
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
At Ecolab, we believe the teams are inclusive.
We are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.