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About the Role
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Responsibilities
- Ensure every guest feels like a VIP from check-in to check-out
- Communicate effectively with guests and colleagues for cohesive collaboration
- Transform guest challenges into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Share information on neighbourhood hotspots and must-visit gems
- Accurately handle reservations and manage guest accounts
Requirements
- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multitask and thrive under pressure
- Strong organizational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Skills
- Customer service
- Communication
- Teamwork
- Multitasking
- Organization
- Time management
Location
- Circular Quay, Sydney
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts on accommodation, services, and events
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points
- Access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Opportunity to grow hospitality network worldwide
- Worldwide career growth opportunities within Accor's global network
About the Company
- Pullman Quay Grand Sydney Harbour is an iconic hotel perfectly positioned in Circular Quay, offering luxurious accommodation with stunning views of the Sydney Harbour Bridge.
- The hotel provides a unique hybrid of premium hotel accommodation and long-term residential living, delivering a diverse, personalized guest experience.
- Features two standout food & beverage venues: Flaminia (modern Italian dining) and Acapulco El Vista (coastal Latin bar concept).
- Offers exceptional meeting and event spaces suitable for corporate functions and weddings.
- Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
Equal Opportunity
- At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life.
- Accor is an inclusive company, building diverse teams across the globe.