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About the Role
The Medical Liaison works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position coordinates and supports the activities of the team’s medical and psychiatric providers to deliver integrated care to our clients. This role provides additional support in completing clinical assessments and potential emergency removals via 9.58 of clients at risk.
Responsibilities
- Incident reporting and follow up, as needed
- Manage psychiatric and Street Medicine Team (SMT) schedule: Add clients to the schedule when referral documents are provided
- Sign in and sign out with treatment team members on their scheduled office days
- Ensure Housing Outreach Specialists submit referrals to SMT/psych and facilitate follow up on recommendations from treatment team.
- Develop linkages with other healthcare providers and resolve insurance issues
- Gather medical information received from other appointments or hospital visits
- Assist Housing Outreach Specialists with obtaining medical records from hospitals
- Find providers (primary care, specialty, additional health care services) for clients based on provider recommendations, geography, and insurance coverage.
- Assist with insurance authorization process
- Consult E-PACES to determine client medical coverage when necessary
- Track clients’ Medicaid/Medicare certification to ensure recertification
- Communicate with hospitals and emergency rooms during client acute treatment/hospitalization
- Communicate with Janian providers about emergencies, need for advocacy, other urgent matters
- Meet monthly with team leadership and SMT providers to review and update medically vulnerable list
- Carry a smaller caseload of clients that are more medically vulnerable clients
- Assist SMT with coordination of special projects and public health initiatives such as vaccinations
- Manage a client caseload and develop individualized housing and service plans to address barriers to stability.
- Guide clients through the housing process from street homelessness to transitional or permanent housing.
- Conduct comprehensive intakes and psychosocial assessments to identify needs, goals, and services.
- Advocate with housing, benefits, healthcare, and other service providers and coordinate appropriate referrals.
- Maintain accurate case records and database documentation.
- Support clients during crises and coordinate emergency or supervisory assistance as needed.
- Participate in staff meetings, case conferences, training, supervision, and program evaluation/improvement.
- Canvass for clients in the field for psych/medical appointments (either with SMT/psych providers or independently)
- Escort clients to medical appointments, labs and diagnostic imaging centers, as needed
- Obtain 9.58 designation and aid in assessing and completing removals for clients in the field, when needed
- Other duties as required
Requirements
- Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years)
- MSW required at hire, LMSW required within 6 months of hire
- Flexibility in work hours; available to work evening, overnight and weekend shifts as required (including quarterly overnight counts as required by funder)
Skills
- Understanding of housing first and other harm reduction models
- Ability to multitask
- Strong interpersonal skills
- Strong written and verbal skills
- Team player
- Good judgement
- Proficient in Microsoft Outlook
- Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES
Location
- New York, NY
Work Type
- Monday through Friday, 9:00am-5:00pm
Experience Level
- Prior experience with the homeless and/or mentally ill population preferred
Education Level
- MSW required at hire
- LMSW required within 6 months of hire
Salary/Compensations
- $56000.00 - $61000.00
About the Company
- Goddard Riverside Community Center is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community.
- The Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan.
- The Downtown Goddard catchment area includes 23rd St and below.
- The Uptown Goddard catchment area serves the Upper East & West side of Manhattan.
Equal Opportunity
- We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
- Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.