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About the Role
EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to industry leaders. We focus on delivering forward-thinking solutions and prioritize customer satisfaction and quality of service.
Responsibilities
- Provide best-in-class customer services to internal and external event organizers and audience.
- Early highlight to Senior Event Technician, Event Tech Team Lead and Customer’s of any upcoming high priority events.
- Provide support to internal and external events at Customer offices, including contents displaying on video wall, video and audio signals routing and mixing, recording and live streaming via Customer’s LIVE GO function.
- Provide daily technical check and day-to-day troubleshooting for AV equipment within Customer’s premises.
- Work on high profile events including video and audio mixing, ensure smooth camera movement and operations, camera framing, lighting, floor managing, and have a good solid understanding of sophisticated AV event systems.
- Work independently in a fast-paced dynamic environment involving live events, IPTV, video conferencing platforms (i.e. Zoom, MS Teams, etc.), training room management and general AV infrastructure support.
- Meet with stakeholders to discuss audio and video requirements for events and ensure proper technical advice is provided.
- Troubleshoot sophisticated audio, video, switching and control systems problems.
- Communicate issues that cannot be troubleshooted to the Customer’s point of contact.
- Possess problem-solving skills and resolve issues proactively.
- Handle technical, event and incident management escalations in a timely manner.
- Pre-check all AV equipment prior to every event to ensure the entire system is working with no issue.
- Set up and test videoconference with other remote locations.
- Manage audio setup to ensure proper sound level for audience inside the MPR; and good sound quality and level are received in remote locations.
- Prepare/upload presentation material (i.e. PowerPoint slide, PDF file, video clip, etc.) on Customer’s PC for AV events, conference or meetings.
- Deliver post-event recording edits in an agreed format.
- Document event/operational workflows and standard operating procedures (“SOPs“) when required.
- Daily AV-related tasks and tickets management.
Requirements
- Fluent in English (written and verbal).
- Conversational Japanese proficiency (written and verbal) to effectively support local stakeholders, vendors, and event participants in Japan.
- Experience as a live event technician, proficient in AV event hardware operation and break-fix support in high-pressure environments.
- Experience with triaging and setting up corporate events.
- Experience working with sophisticated AV event systems and supporting corporate AV requirements.
- Professional with excellent customer service skills.
- Accurate triaging of AV events (Virtual, Onsite, and Hybrid).
- If video-focused: Hands-on operational experience with Blackmagic ATEM 2 M/E. Must understand vision mixing, including cuts, transitions, macros, aux outputs, clip loading, and SuperSource.
- If audio-focused: Hands-on operational experience with digital audio consoles and video routing (16+ channels).
- Experience with Dante audio networking.
- Hands-on experience in live camera operation, switching, and streaming.
- Proficiency with video conferencing platforms such as Zoom and Zoom Webinar in a live event production environment.
- Experience troubleshooting AV event hardware and systems.
- Basic floor management experience.
Skills
- AV event hardware operation
- AV event systems
- Customer service
- Live event technician
- Triaging AV events
- Blackmagic ATEM 2 M/E
- Vision mixing
- Digital audio consoles
- Video routing
- Dante audio networking
- Live camera operation
- Switching
- Streaming
- Zoom
- Zoom Webinar
- AV event hardware troubleshooting
- AV systems troubleshooting
- Floor management
Location
- Japan
Work Type
- Full-time
Experience Level
- Professional
About the Company
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
- Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
- We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Equal Opportunity
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.